We are dedicated to getting to know our patients. In standard practice, a physician could see and care for a few thousand patients. In this center of excellence, we will care for a few hundred. This allows us to get to know you, spend more time personalizing your care, respond in a timely fashion to your needs, advocate on your behalf, and navigate your care with specialists.

If you call ahead and are very ill, we can see you right away. Members enjoy same-day or next-day appointments that begin on time and last as long as necessary. For less urgent needs such as annual exams and labs, we ask that you schedule in advance to preserve same-day availability for urgent concerns.

No. You may see the doctor as often as you need to address your medical concerns.

USF Health MyChart is the secure, HIPAA‑compliant online patient portal used by USF Health and Tampa General Hospital (TGH). It connects patients to their medical team and their electronic medical record 24/7.

We ask that all patient emails be submitted through MyChart. Some messages may list TGH as they partner with our electronic medical record system.

Yes. Labs can be drawn in our office or on the 1^st floor of our building and are covered based on your insurance benefits. If another lab location is more convenient, we can send your lab requisition there.

• Access to the navigation team for specialist appointments and care coordination.

• Direct phone access to our office.

• After-hours access to Dr. Edwards or nurse for urgent needs.

• Same-day or next-day sick visits when needed (visit billed to insurance).

• Same-day diagnostic results when possible.

• Calming, relaxing suites.

All visits with Dr. Edwards and specialists are billed to insurance. Your health insurance benefits will apply. Office visits, labs, and procedures may be subject to copays, deductibles, and co-insurance depending on your insurance coverage. Services or procedures not covered by insurance will have cash rates available.

No. We aim to build long-term relationships with our members and do not offer one-time visits.

Members are seen in our office. If you cannot travel, we can help navigate you to home or assisted-care services.

Call our office and we will guide you. USF Health has an Acute Care Clinic at 17 Davis Blvd, we can refer you to if you need to be seen. Often times when Dr. Edwards is on vacation, she is still available to our team for patient concerns. Otherwise, there will be a physician on call. After-hours calls are routed through the nurse to the provider on call when Dr. Edwards is not available.

You may pay in full upfront or enroll in monthly automated payments. A one-year commitment is required. Payments may be made directly on MyChart, our patient portal.

Yes. A consultation is scheduled before joining. This allows you to discuss expectations and determine whether the program is a good fit. No medical counsel or medications are provided during this visit.

No. Membership fees are not billed to private insurance. These services are considered non-covered Medicare services.

• Direct phone access to the office.
• 30–60-minute appointments for unhurried, thorough visits.
• Same-day or next-day sick visits or urgent concerns.
• Communication via MyChart. Messages are typically responded to within 24 hours.
• After-hours urgent access to Dr. Edwards or the on-call nurse.
• Convenient lab services at the Muma Center or the lab on the 1^st floor of our building.
• Timely scheduling with internal specialists located in the Muma Center.

• Assistance initiating specialist scheduling.
• Support for scheduling preventive visits.
• Clear direction for non-clinical topics (billing, insurance, MyChart tech support).
• When patients ask to speak directly with Dr. Edwards, our nurses gather detailed information and will promptly share with Dr. Edwards. For complex concerns, a telehealth or in-person visit is recommended.

We will advocate for earlier availability when urgent. However, each specialty determines its own scheduling capacity, and we cannot override departmental limitations.

Our team assists with the first round of specialist scheduling. Patients handle any ongoing rescheduling, particularly when repeated changes are needed.

• Allow 7–10 days for refill processing, especially with mail-order or specialty pharmacies.
• We cannot call pharmacies to check stock or remaining refills; patients must contact the pharmacy directly

We care exclusively for enrolled members. While we understand family concerns, we cannot offer medical advice or scheduling support to non-patients.

• We can notify ER teams or hospital staff. We cannot expedite care or admission.
• Once a patient enters the ER or hospital, all care decisions fall under the hospital team’s authority.
• Dr. Edwards is happy to help by speaking to the treating hospital physicians if requested

The USF Acute Care Clinic is available for in-office acute needs when Dr. Edwards is absent.