New Medical Records Feature

USF Health has added a new feature where you can directly request a copy of your health medical records. To request a copy, please visit  USF Health Medical Records.

All Persons 16 Years of Age and Older are Eligible to Receive the Vaccine at USF Health

Appointments are required to receive a COVID-19 vaccine through USF Health, and our team is currently scheduling eligible patients. 

As of Monday, April 5, all Florida residents shall be eligible to receive any COVID-19 vaccine as prescribed by the Food and Drug Administration. 

• PERSONS AGES 16-17: The Pfizer vaccine is authorized for persons age 16 and up. The Moderna and Janssen (Johnson and Johnson) vaccines are authorized for persons age 18 and up.
• All individuals under the age of 18 receiving a vaccine must be accompanied by a guardian and complete the COVID-19 vaccine screening and consent form. To download a copy of the form, click here.
• For more information, visit Florida Dept. of Health Covid-19 Response.

We encourage patients to review these additional vaccination resources:

• County vaccination clinics (myvaccine.fl.gov)
• Publix pharmacy
• Walmart pharmacy
• Sam’s Club pharmacy
• Winn Dixie pharmacy    

Our priority is to keep you healthy and safe.

At USF Health, we are working to ensure patient and frontline staff safety continues to be a priority.

As State restrictions on hospitals and clinics are lifted, you now have more options for seeing our physicians and providers in-person. To help protect both you and our clinical teams, USF Health has implemented new protocols for when you visit our clinical facilities. 

These measures will make your appointment seem different than previous visits, but rest assured they are meant as added precautions for keeping everyone safe during the COVID-19 pandemic. Screening you as you enter our facilities and our team wearing masks are some examples of what you will experience. 

We are taking these vital precautions to protect our patients and our frontline staff and closely monitor the official health guidelines of the Centers for Disease Control and Prevention (CDC) and the Florida Department of Health. 

Please review the details below prior to your appointment to help you have a better and safe patient experience at your next visit.

In all instances for all patients

If you are exhibiting any of these symptoms before your scheduled appointment, please call (813) 974-2201 and press option 2. 

• Fever
• Cough
• Shortness of breath
• Chills
• Repeated shaking with chills
• Muscle pain
• Headache
• Sore throat
• New loss of taste or smell
• Diarrhea

Visitor Policy

Effective Tuesday, September 1, USF Health clinics only allow one visitor per patient to preserve social distancing in our facilities. If patient waiting areas exceed our capacity, visitors may be asked to return to their vehicle to participate in the visit virtually. 

Screenings and COVID-19 Testing 

At USF Health, we continue to conduct screenings at our entry points to our buildings for patients and visitors. Entry into any USF Health clinical facility will include screenings which can consist of several questions about your recent exposure risks but will also involve taking your temperature. Frontline staff and vendors are screened for COVID-19 symptoms daily. 

PPE and Masks

Our health care providers and staff will continue to follow the appropriate measures to keep our patients safe by wearing PPE masks and gloves, as well as frequently washing their hands. We require all patients to wear a facial covering or mask while in our facilities and practice social distancing measures.

Steps we are taking to promote social distancing at our entrances and clinics

We have reorganized our waiting areas to keep patients a safe distance away from others and have separate waiting areas for patients with respiratory illnesses or symptoms. We also have alcohol-based hand sanitizers available in all of the reception, waiting, and patient areas. Routine cleaning and disinfection protocols take place inpatient areas. 

Procedures and Surgeries

All Ambulatory Surgery Center patients are screened through the pre-admission process and then again through COVID-19 testing prior to the surgical/procedure date. At any time, if your symptoms change or you have any questions, a member of the USF team is available to address and assist.

Parking for your in-person appointment

Our valet services may remain limited at a number of our locations.  We apologize for the inconvenience. 

Billing

In addition, we have also made updates to our billing policies during this time and continue to offer financial assistance to those with financial hardships.

MyChart

USF Health strongly encourages all patients to sign up for MyChart – our free online portal offering patients personalized and secure access to portions of your medical records. With MyChart, you can communicate with your medical care team, view your health summary and routine lab results, review your statements, and pay bills online, request prescription renewals, and more. Signing up is easy – simply call (813) 974-2201 and request an activation code. This code will enable you to log in and create your own user ID and password. You may also request an access code to create a MyChart account at your next office visit. 

The 21st Century Cares Act and MyChart

USF Health patients will now have expanded MyChart-based access to most of their clinical data.  A new federal rule called the 21st Century Cures Act, which is going into effect in 2021 is designed to give patients more control over their personal health information.

Starting on Nov. 2, 2020, USF Health will provide nearly all physician-generated clinical documentation related to your visits with USF Health providers and release them to you via MyChart. Once your physician completes the notes and documentation associated with your USF Health appointment, those details will automatically be sent to you’re your MyChart account.

This more complete documentation will include lab results, imaging results, and pathology results, along with completed notes and orders related to your visits with USF Health providers.

To learn more visit our USF Health 21st Century Cures Act: FAQ page.