USF continues to closely monitor the evolving coronavirus outbreak. More info.

Telehealth virtual appointments are now available. Learn more.

USF Health continues to closely monitor the evolving coronavirus outbreak.
Our priority is to keep you healthy and safe.

At USF Health, we are working to ensure patient and frontline staff safety continues to be a priority.

As State restrictions on hospitals and clinics are lifted, you now have more options for seeing our physicians and providers in-person. To help protect both you and our clinical teams, USF Health has implemented new protocols for when you visit our clinical facilities. 

These measures will make your appointment seem different than previous visits, but rest assured they are meant as added precautions for keeping everyone safe during the COVID-19 pandemic. Screening you as you enter our facilities and our team wearing masks are some examples of what you will experience. 

We are taking these vital precautions to protect our patients and our frontline staff and closely monitor the official health guidelines of the Centers for Disease Control and Prevention (CDC) and the Florida Department of Health. 

Please review the details below prior to your appointment to help you have a better and safe patient experience at your next visit.

In all instances for all patients

If you are exhibiting any of these symptoms before your scheduled appointment, please call 813-974-2201 and press option 2. 

  • Fever
  • Cough
  • Shortness of breath
  • Chills
  • Repeated shaking with chills
  • Muscle pain
  • Headache
  • Sore throat
  • New loss of taste or smell
  • Diarrhea

Visitor Policy

Effective Tuesday, September 1, USF Health clinics only allow one visitor per patient to preserve social distancing in our facilities. If patient waiting areas exceed our capacity, visitors may be asked to return to their vehicle to participate in the visit virtually. 

Screenings and COVID-19 Testing 

At USF Health, we continue to conduct screenings at our entry points to our buildings for patients and visitors. Entry into any USF Health clinical facility will include screenings which can consist of several questions about your recent exposure risks but will also involve taking your temperature. Frontline staff and vendors are screened for COVID-19 symptoms daily. 

If you are an established USF Health patient and would like to be tested for COVID-19, please call 813-974-2201.

PPE and Masks

Our health care providers and staff will continue to follow the appropriate measures to keep our patients safe by wearing PPE masks and gloves, as well as frequently washing their hands. We require all patients to wear a facial covering or mask while in our facilities and practice social distancing measures.

Steps we are taking to promote social distancing at our entrances and clinics

We have reorganized our waiting areas to keep patients a safe distance away from others and have separate waiting areas for patients with respiratory illnesses or symptoms. We also have alcohol-based hand sanitizers available in all of the reception, waiting, and patient areas. Routine cleaning and disinfection protocols take place inpatient areas. 

Procedures and Surgeries

All Ambulatory Surgery Center patients are screened through the pre-admission process and then again through COVID-19 testing prior to the surgical/procedure date. At any time, if your symptoms change or you have any questions, a member of the USF team is available to address and assist.

Parking for your in-person appointment

Our valet services may remain limited at a number of our locations.  We apologize for the inconvenience. 

Billing

In addition, we have also made updates to our billing policies during this time and continue to offer financial assistance to those with financial hardships.



MyChart

USF Health strongly encourages all patients to sign up for MyChart – our free online portal offering patients personalized and secure access to portions of your medical records. With MyChart, you can communicate with your medical care team, view your health summary and routine lab results, review your statements, and pay bills online, request prescription renewals, and more. Signing up is easy – simply call 813-974-2201 and request an activation code. This code will enable you to log in and create your own user ID and password. You may also request an access code to create a MyChart account at your next office visit. 

The 21st Century Cares Act and MyChart

USF Health patients will now have expanded MyChart-based access to most of their clinical data.  A new federal rule called the 21st Century Cures Act, which is going into effect in 2021 is designed to give patients more control over their personal health information.

Starting on Nov. 2, 2020, USF Health will provide nearly all physician-generated clinical documentation related to your visits with USF Health providers and release them to you via MyChart. Once your physician completes the notes and documentation associated with your USF Health appointment, those details will automatically be sent to you’re your MyChart account.

This more complete documentation will include lab results, imaging results, and pathology results, along with completed notes and orders related to your visits with USF Health providers.

To learn more visit our USF Health 21st Century Cures Act: FAQ page. 

 

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Telehealth

USF Health Telehealth

Most of our physicians and providers offer appointments through telehealth. When you make an appointment with USF Health, you may be asked to have this appointment via a virtual connection. When viable, this way of connecting with our specialist is an effective way of continuing your care. But for some conditions and situations, an in-person appointment is best. Our team can help guide you through which type of appointment is best for you. 
COVID-19 Patient Information

Coronavirus (COVID-19) Patient Information

During this time of uncertainty, we understand that the current COVID-19 crisis and the given local risk in Hillsborough County are concerning to many of our patients who are receiving care at our clinical locations. If you are a patient receiving care at USF Health, please read FAQS about the coronavirus and how you can protect yourself, and patient resources pertaining to your medical needs.  

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USF Health: Making Life Better

Because we will make your life better. At USF Health, you will have access to state-of-the-art medicine and treatment, administered by over 900 highly specialized health care professionals. As an academic medical center, we deliver the highest quality service with the most innovative technologies, providing resources few other physician groups can offer—all this while leading the way in life-changing research and training the next generation of medical professionals. 

Because of Excellence: Academic medical centers attract the most prestigious faculty and highest caliber physicians. These professionals are at the top of their fields and represent the very pinnacle of medical success and academic merit.  

Because of Innovation and Research:
Academic medical centers possess the latest cutting-edge clinical trials and the world’s most innovative treatments. Nearly every new medicine, treatment, and cure was discovered by Academic Medical Center physicians and researchers.  

Because of Expertise: No other institutions can attract as highly qualified physicians as Academic Medical Centers, allowing them to offer an impressive array of diverse specializations in one place to treat every possible health condition.    

Because of Outcomes: High-quality, patient-centered care is the overriding principle of health professionals, and studies consistently show that academic medical centers demonstrate superior patient outcomes compared to other multispecialty practices.  

Because of You: In the end, you are the best advocate for your own health care, and you are choosing the expert physicians who will care for you and your families. With their superior resources, physicians, and patient outcomes, academic medical centers are the best institutions for safeguarding and protecting your health.

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