Patient Resources
Billing & Payment
Call (813) 821-8004 for Billing Questions & Concerns
Co-Payments
You are required to pay all applicable co-payments, co-insurance, deductibles and non-covered services at the time of your visit.
Forms of Payments Accepted
For your convenience, USF Health accepts the following forms of payment:
- Online (for dates of service prior to 7/1/2019)
- Online (for dates of service 7/1/2019 and later)
- Cash
- Personal Check (we do not accept third-party checks)
- Cashier's Check (usually for inpatient visits)
- Credit Cards (American Express, MasterCard, Visa and Discover)
- Debit Cards (must be linked to a major credit card and processed as a credit card transaction)
Managed Healthcare Plan Participants
If you belong to a managed healthcare plan, you are responsible for obtaining an authorization for your visit. Please complete with your primary care physician or insurance company prior to your visit.
If you do not receive authorization, we may not be able to complete your appointment and you may be required to pay for the services rendered at the time of your visit.
USF Health will also need the name and phone number of your primary care physician or referring physician in case we require additional information from him/her about your referral or authorization.
Billing Question and Answers
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You are receiving a bill because this is the balance after your insurance company has paid, or there is a problem with the information from your insurance and we need your assistance.
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Even though a USFPG physician has never physically seen you, your primary physician may have sent a specimen to one of our doctors.
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USFPG handles all of the billing for the physicians services which are separate from the hospital billing. The information may not have been forwarded to us or is incomplete.
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Payments should be mailed to:
UMSA (University Medical Services Association)
P.O. BOX 919716
Orlando, FL 32891 -
If you do not have a secondary insurance to Medicare, you are being billed for the balance after Medicare, or your secondary insurance may also have a deductible.
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Medigap or Crossover, is when Medicare forwards a claim to your secondary insurance company automatically.
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Medicare assignment means you have authorized Medicare to send payment directly to the doctor. It does not mean that the doctor accepts what Medicare pays as payment in full.
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A contractual agreement is a contract between USFPG and your insurance company. You are only responsible for deductibles, co-pays, and co-insurance amounts, and any non-covered services.
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USFPG is billing for your physicians' charges. H. Lee Moffitt Cancer Center is billing for your hospital charges. These are two separate bills.
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Yes, provided we have all the necessary information.
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You may call our Patient Service Department. The numbers are: (813) 821-8004 our toll free number is 1-800-933-8672. Representatives are available to assist you Monday thru Friday 9:00 am to 4:00 pm.
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USFTPG accepts cash, personal check, Visa, MasterCard, American Express, and Discover.
Please mail payments to:
UMSA (University Medical Services Association)
P.O. BOX 919716
Orlando, FL 32891 -
Make your check payable to UMSA (University Medical Services Association).
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Coverage varies with each insurance company per your contract. Please refer to your member handbook or call your insurance company with questions.
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No, you cannot pay both a hospital bill and your USFPG bill with a single check. You should send separate checks.
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You are required to pay your co-pay at time of service.
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You should contact a Patient Service Representative in our Patient Services Department immediately.
Other ways to connect with USF Health
At USF Health we strive to provide you with the best patient care. Our staff is available to help you and your family with questions or concerns regarding your visit. The following are additional patient resources to connect you.
For pre-authorizations, billing, insurance questions, referrals and medical records, please contact:
Patient Service Department
Phone: (813) 821-8004
Toll Free: 1-800-933-8672
Representatives are available to assist you Monday - Friday from 9AM - 4PM.
Referrals
Phone: (813) 821-8057
Fax:(813) 821-8090
Medical Records
Phone: (813) 821-8911
Fax: (813) 821-8382
If you are experiencing issues or would like to provide feedback about your experience with USF Health, please contact:
Patient Relations Coordinator
(813) 821-9151
patientrelations@usf.edu