The PMO embraces agile influenced values to better serve USF Health stakeholders.

1. Acknowledging and supporting individuals and interactions over processes and tools
2. Working processes and utilizing tools over comprehensive documentation
3. Fostering collaboration over negotiation
4. Willingness to innovate and respond to change over following a plan

The PMO is committed to continuous and iterative improvements by capitalizing on lessons learned and knowledge repositories to serve USF Health stakeholders more effectively.

The PMO makes use of best practice standards defined by the Project Management Institute, including the following project phases:

1. Discovery: project submission and review
2. Initiating: project definition and analysis
3. Planning: project plan development
4. Executing: project implementation
5. Monitoring: project tracking and reporting
6. Closing: project conclusion

The PMO utilizes a hybrid of best practice project management methodologies to guide projects from discovery through closing. Methodologies will vary depending on the type of project, utilizing aspects of Traditional Project Management, Lean, Kanban, Six Sigma, Critical Path Method, Waterfall, Rapid Process Improvement, Human Performance Technology, Agile and Scrum.

The PMO utilizes the following service standards to guide how we work with project stakeholders:

1. Communication: We will be proactive, transparent, clear and thoughtful in our communications.
2. Quality: We will provide high-quality services that meet defined project goals, objectives, timelines, and deliverables.
3. Adaptability: We will adapt processes to accommodate changing environments while maintaining productivity and effectiveness to meet defined project goals.
4. Collaboration: We will foster an atmosphere of collaboration by being available and working with stakeholders to achieve project goals.
5. Innovative solutions:  We will utilize design thinking methods to develop stakeholder-centric, holistic and interdisciplinary innovative solutions.
6. Commitment to continuous improvement: We will continuously improve our services by utilizing best practices, technology and stakeholder feedback.
7. Problem resolution: We will proactively identify potential challenges and partner with stakeholders to seek collaborative and effective solutions.

In 2024, the PMO will focus on the execution of executive/dean/chair level projects. The PMO will expand project selection to support a broader set of stakeholders as new resources and/or capacity becomes available. The PMO’s project selection will be guided by the following priorities:

• USF Health's mission  
• Strategic priorities
• Annual goals
• Pressing operational needs

The PMO will review project submission on a rolling basis with project initiation as PMO resources become available. In the instance of competing project requests, the PMO will consult with the EVP of USF Health for project prioritization.

Learn more about the PMO's project selection criteria by downloading our 'Project Selection' one-sheet.