World Health Organization Collaborating Center on Social Marketing and Social Change

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WHO Collaborating Center for Social Marketing and Social Change to Address Non-Communicable Diseases 
3500 E Fletcher Ave, Suite 530
Tampa, FL 33613



What is Social Marketing?

Social Marketing is the use of marketing principles and techniques to influence behavior that is beneficial to the individual and the community in which they reside. The core features of social marketing that distinguish it from other social change approaches is the use of marketing concepts to design a comprehensive and integrated intervention, with a focus on changing behavior and the promotion of social good.

A unique feature of social marketing is the use of consumer research to make a series of strategic decisions. By understanding consumers–their dreams and desires as well as fears and needs–marketers can carefully select specific behaviors to promote, segment large populations into distinct subgroups or segments, and select those that will give them the best opportunity to do the most good. Research plays a key role in helping marketers understand how to make the behavior they are promoting more attractive than the competition, and develop an integrated marketing plan. The marketing plan answers key questions, or is a blueprint, with a set of strategic marketing decisions that must be made.

Social marketing has been used to plan and implement many successful social change initiatives, including those resulting in dramatic increases in energy conservation, recycling, and the reduction of risk behaviors such as smoking and drunk driving.2 Social marketing also has been used effectively to reposition community perceptions of socially beneficial programs and increase service utilization.1  

To learn more about social marketing and how it has been used at USF, please visit the following pages: 

To learn more about the history of Social Marketing, click here