If you experience difficulty accessing USF Health Libraries online resources while using your firstname.lastname@example.org account and you receive a message similar to the one below:
Then please do the following:
1. Submit a support ticket to IT using email (email@example.com), online (https://jira.usf.edu/servicedesk/customer/portal/7), or by calling 974-HELP.
In the ticket:
2. While IT is resolving your access problem, search the library catalog (http://usf.catalog.fcla.edu/sf.jsp) for the resource.