- Connect Communicate Care

• October 8 from 8:00am-11:00am EST in B301
• Communication during a healthcare crisis is essential to ensuring a positive outcome. Learn critical techniques for how to effectively create a connection with your patients and families, communicate the essential information away that is fully understood, and end an interaction with compassion and a concrete plan for what comes next.  Use skills-based learning to practice techniques to enhance the patient experience.  Delve into the root of how people communicate and how miscommunication and misunderstandings take root.  Identify ways to reduce potential conflict and discord in the clinical setting.
• Register now by clicking on this link. 
• PDI Canvas Course link.

- Connect, Communicate, Care: Trust Recovery

• October 14 from 9:00am-12:00pm EST
• As the level of anger and confrontation within our society increases, learn how to manage the conflict in a safe, effective manner which allows for a successful collaborative relationship with your customer.  This fast-paced, tactical and practical course will provide you with a combination of evidence based best practices and standardized approaches to resolution which will recover the trust which is so key to our relationships.
• Register now by clicking on this link.
• PDI Canvas Course link.

- Science of Convincing

• October 15 from 9:00am-12:00pm EST and will be held online
• Every day we try to convince people of something – patients, peers, projects, even our kids. The Science of Convincing is a two-part experiential workshop where you will learn how our biology and systems impact communication along with the insights, tools, and techniques you can use to reduce stress and strife while reaching an agreement. Rob Hammond, director of the Center for Marketing and Sales Innovation in the USF Muma College of Business, will be your guide on this foundational life skills journey.
• Register now by clicking on this link.
• PDI Canvas Course link.

- Navigating Difficult Conversations with Patients and their Families 

• October 15 from 9:00am-12:00pm EST and will be held online
• This course will introduce participants to the art of having difficult conversation with patients and their families. Healthcare professionals are met with some of the most challenging topics for conversation with patients. How do we navigate those conversations in a compassionate and constructive way? What approach to the discussions is most helpful to the patient and their families? In this course, participants will learn tips to improve their communication, to decrease stress around difficult conversations, and improve patient centered communication and care. Whether the conversation is about Advanced Directives, illness management, death and dying, family strain, or procedure related fear and concern, a healthcare practitioner should be ready to navigate those discussions in a way that is calming and helpful to the patient and their family.
• Register now by clicking on this link.
• PDI Canvas Course link.

- Emotional Intelligence Lunch Series (Part 3 of 4: Social Awareness)

• October 16 from 12:00pm-1:00pm EST and will be held online
• Decades of research show that emotional intelligence (EI) competencies demonstrate strong relationships to important academic and workplace outcomes. Research also shows that EI competencies are not dependent on race, gender, or culture of origin, and that anyone can improve their EI with learning and coaching. Participants will gain EI skills to help them be resilient and successful in healthcare and beyond their careers.
• The Emotional Intelligence Lunch Series is a four-part workshop providing an overview of EI, with a focus on fundamental clusters:
  • Self-Awareness: Spring 2025 dates TBD
  • Self-Management: Spring 2025 dates TBD
  • Social Awareness: October 16 (Register now by clicking on this link.)
  • Relationship Management: November 20 (Register now by clicking on this link.)
• Each session includes lunch

- Making Help Helpful

• October 17 from 11:00am-1:00pm EST and will be held online
• Have you ever received help from a supervisor or coworker that wasn’t helpful? Cheryl Gray, Ph.D., a graduate of the doctoral program in Industrial and Organizational Psychology at the University of South Florida, will share insights on her research into unhelpful help and provide advice about how to give helpful help.
• Register now by clicking on this link.
• PDI Canvas Course link.

- Leading and Building Effective Teams in Healthcare

• October 21 from 12:00-2:00pm EST and will be held online
• Healthcare is most often a team effort, yet much team dysfunction continues to exist. Evidence for this can be found in many clinical settings. Emotional Intelligence (EI) is becoming a known quantity that is imperative for individual and group function. It accounts for a significant portion of what moves good leadership to greatness. Despite the growing literature around this topic, individual knowledge is often superficial with a significant focus on the self-awareness component rather than self-management, social awareness, and relationship management components. This session will explore emotional intelligence in healthcare teams and identify the dimensions of Group Emotional Competence, reflecting on how to develop each to improve team productivity.
• Register now by clicking on this link.
• PDI Canvas Course link.

- Coherence Advantage

• October 24 from 8:30am-12:30pm EST
• This course is for anyone looking for new skills, practical tools, and simple strategies to strengthen resiliency and improve decision-making. Participants will discover how to transform feelings of stress, anger, and anxiety into more renewing ones, therefore increasing energy and improving health.
• Register now by clicking on this link.
• PDI Canvas Course link.

- Continuous Operational Improvement 

• October 25 from 1:00-4:00pm EST and will be held online
• Everyone has said to themselves, “There’s got to be a better way to this.” And yet, many team members are reluctant to give feedback, ask questions, or make suggestions for new ways to work. This 3-hour course will cover topics associated with the 4 Ps of continuous operational improvement, including 1) philosophy, 2) processes, 3) people, and 4) problem-solving. Team members will learn to expose wasteful practices within systems, to identify root causes of mistakes, and to solve problems on their own. A new outlook will be presented to help team members turn everyday problems into improved operations without sacrificing quality and safety.
• Register now by clicking on this link.
• PDI Canvas Course link.

- Diagnosing Conflict

• October 28 from 12:00-2:00pm EST and will be held online
• This session is a practical application of conflict management for participants who want to better understand and navigate conflict. Participants will identify a conflict and take a journey in diagnosing their own conflict considering the type of conflict present (personal, task, process). Additionally, participants will consider potential symptoms including perceptions, internal dialogue, and emotions. Once symptoms and diagnosis are addressed, participants will identify treatment options including avoiding, accommodating, competing, compromising, and collaborating. Finally, tips for resolution are discussed and the group will reflect on their personal insights about the conflict they analyzed and diagnosed.
• Register now by clicking on this link.
• PDI Canvas Course link.

- Securing Ourselves in a Digital World

• October 29 from 12:00-1:00pm EST and will be held online
• Information technology has become integrated into every aspect of our daily lives. This integration has, unfortunately, created vulnerabilities that leave us susceptible to data breaches at every turn. This engaging course will highlight the most common vulnerabilities and introduce participants to cybersecurity basics. This new knowledge will empower participants to live and work in a more secure environment.
• Register now by clicking on this link.
• PDI Canvas Course link.

- Conscious Communication for Healthcare Leadership Success

• November 1 from 10:00am-1:00pm EST and will be held online
• Conscious communication is critical to the practice of authentic leadership. Unfortunately, many people rise to leadership positions and find themselves lacking in this area. This course provides an evidence-based approach to how to become a better communicator and leader.
• Register now by clicking on this link.
• PDI Canvas Course link.

- Leading Without Formal Authority

• November 5 from 6:00-8:00pm EST and will be held online
• This course examines the confluence of power, leadership, influence, and personal credibility and how supporting others leads to effective inclusion, stronger partnerships, and increased collaboration resulting in increased motivation, communication, and organizational effectiveness.
• Register now by clicking on this link.
• PDI Canvas Course link.

- Connect Communicate Care

• November 5 from 12:30-3:30pm EST and will be in B301
• Communication during a healthcare crisis is essential to ensuring a positive outcome. Learn critical techniques for how to effectively create a connection with your patients and families, communicate the essential information away that is fully understood, and end an interaction with compassion and a concrete plan for what comes next.  Use skills-based learning to practice techniques to enhance the patient experience.  Delve into the root of how people communicate and how miscommunication and misunderstandings take root.  Identify ways to reduce potential conflict and discord in the clinical setting.
• Register now by clicking on this link.
• PDI Canvas Course link.

- Patient-Centered Care and Communication 

• November 6 from 1:00-3:30pm EST and will be held online
• In values-based patient-centered care, an individual’s specific values, health needs, and desired health outcomes are the driving force behind all health care decisions. Patients are partners with their healthcare team and through active collaboration and shared decision-making, patients, families, and healthcare providers design and manage a comprehensive care plan. This course will introduce participants to the key concepts of values-based patient-centered care, including what are values, why it matters, and how increasing their values-based patient-centered care competencies it can yield positive outcomes for themselves, their teams, and their patients.
• Register now by clicking on this link.
• PDI Canvas Course link.

- Connect, Communicate, Care: Trust Recovery

• November 15 from 12:30pm-3:30pm EST and will be in F219 (C&D)
• As the level of anger and confrontation within our society increases, learn how to manage the conflict in a safe, effective manner which allows for a successful collaborative relationship with your customer.  This fast-paced, tactical and practical course will provide you with a combination of evidence based best practices and standardized approaches to resolution which will recover the trust which is so key to our relationships.
• Register now by clicking on this link.
• PDI Canvas Course link.

- Public Speaking

• November 18 from 9:00- 11:00am EST and will be in STC 7031
• The course would focus on the fundamentals of public address by examining the communication process, assessing the functions within the parts of speech, discussing non-verbal communication in public address, and adapting communication apprehension strategies to reduce anxiety while presenting a speech. This engaged educational session will encourage audience participation with hands-on learning of multiple concepts with feedback. 
• Register now by clicking on this link.
• PDI Canvas Course link.

- Finding Resilience in Micro-Moments

• November 19 from 9:00am- 12:00pm EST and will be held online
• This course will introduce participants to the micro-moment approach to increasing resilience to improve patient-care interactions. Participants explore stress, the reasons behind burn-out, some institutional and communal solutions to reduce stress, and mindfulness methods for individual micro-moments that can improve resilience. Participants will be prepared to integrate the methods of micro-moment care to decrease burn-out and enrich patient care experience.
• Register now by clicking on this link.
• PDI Canvas Course link.

- Emotional Intelligence Lunch Series (Part 4 of 4: Relationship Management)

• November 20 from 12:00pm-1:00pm EST and will be held online
• Decades of research show that emotional intelligence (EI) competencies demonstrate strong relationships to important academic and workplace outcomes. Research also shows that EI competencies are not dependent on race, gender, or culture of origin, and that anyone can improve their EI with learning and coaching. Participants will gain EI skills to help them be resilient and successful in healthcare and beyond their careers.
• The Emotional Intelligence Lunch Series is a four-part workshop providing an overview of EI, with a focus on fundamental clusters:
  • Self-Awareness: Spring 2025 dates TBD
  • Self-Management: Spring 2025 dates TBD
  • Social Awareness: Spring 2025 dates TBD
  • Relationship Management: November 20 (Register now by clicking on this link.)
• Each session includes lunch

- Navigating Remote Work

• November 21 from 3:30-6:30pm EST and will be held online
• We’re all a little unsure of how we’re going to integrate remote work into our jobs moving forward. This course will help you conceptualize best practices for your own remote work habits and managing others’ remote work. 
• Register now by clicking on this link.
• PDI Canvas Course link.

- Communication and the Power of Storytelling

• November 22 from 10:00am-12:00pm EST
• One of the most effective ways for leaders to communicate organizational change and building teams is the skill of storytelling. Leaders that master communication and storytelling skills are better able to relate with people and build respect and trust. This workshop is designed to give you the practical tools necessary to help you identify and tell appropriate stories that promote lasting impact on others.
• Register now by clicking on this link.
• PDI Canvas Course link.

- The Fine Art of Presenting Your Point of View

• November 22 from 1:00-3:00pm EST
• Why do some people sound more engaged and persuasive when they're in an argument? Arguments have frameworks or theoretical rules which govern the access to the argument objectives; therefore, once you know these frameworks and how to access them, you'll know how to access the clash within the argumentation better. 
• Register now by clicking on this link.
• PDI Canvas Course link.

- Mindfulness and Self-Compassion

• December 2 from 1:00-4:00pm EST and will be held online
• This course introduces fresh perspectives on mindfulness and self-compassion. Participants will engage in meditative exercises to increasing their awareness of inner mental experiences and build familiarity with how mental states influence behavior. In addition, participants use meditative exercises to direct the stream of compassion within, even when encountering obstacles and disappointment. Together, we will discuss and challenge perspectives on perfection and imperfection, common humanity, suffering, joy, and especially, compassion.
• Register now by clicking on this link.
• PDI Canvas Course link.

- Connect Communicate Care

• December 4 from 8:00-11:00am EST and will be in B301
• Communication during a healthcare crisis is essential to ensuring a positive outcome. Learn critical techniques for how to effectively create a connection with your patients and families, communicate the essential information away that is fully understood, and end an interaction with compassion and a concrete plan for what comes next.  Use skills-based learning to practice techniques to enhance the patient experience.  Delve into the root of how people communicate and how miscommunication and misunderstandings take root.  Identify ways to reduce potential conflict and discord in the clinical setting.
• Register now by clicking on this link.
• PDI Canvas Course link.

- Conscious Communication for Healthcare Leadership Success

• December 6 from 9:30am-12:30pm EST and will be held online
• Conscious communication is critical to the practice of authentic leadership. Unfortunately, many people rise to leadership positions and find themselves lacking in this area. This course provides an evidence-based approach to how to become a better communicator and leader.
• Register now by clicking on this link.
• PDI Canvas Course link.

- Health Care Management

• December 13 from 1:00-4:00pm EST and will be held online
• This 2.5-hour course will cover the role of the manager in health care organizations. Three prominent perspectives on the essential functions of the manager in all industries will be discussed, including Systems Thinking, Peter Drucker’s Five Basic Functions of the Manager, and Evidence-based Management. This session will also describe how health care management is different than management in other sectors, including the health care manager’s role on the interprofessional team. Finally, this session will review the skills necessary for managers to lead health care organizations.
• Register now by clicking on this link.
• PDI Canvas Course link.

- Innovation and Change Survival Guide

• December 17 from 6:30-8:00pm EST and will be held online
• Divergent thinking and creativity drive innovations and efficiency; however, social pressures and education shape a person's conformity. Participants in this course will engage in several interactive peer exercises.
• Register now by clicking on this link.
• PDI Canvas Course link.

- Change Management

• December 19 from 10:00am-12:00pm EST and will be in the Valdes Auditorium
• Whether you're considering a small change to one or two processes, or a system wide change to an organization, it's common to feel uneasy and intimidated by the scale of the challenge.
• Register now by clicking on this link.
• PDI Canvas Course link.