Professional Services

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IT Services Portfolio

Providing solutions that empower your team, your department, and your business.

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IT serves our clients with optimizing technology to solve challenging institutional needs.

Standard services include portfolio and program management, governance support, technology consultation, process improvement, solution evaluation, application development and more.

Request an IT Professional Service

How do I request a new project?

To ensure that all new ideas for IT projects and solutions are considered with the appropriate amount of due diligence, each one is guided through Intake and Governance processes separate from the standard service requests covered above.

Ready to have your project idea reviewed by our IT professionals?

Begin by submitting a concept proposal
Be sure to follow all instructions provided on the form. For questions and assistance, please send an email to the Agile Transformation Office (ATO).
Once the proposal has been submitted, you will receive a confirmation email containing information on the next steps.

Are you seeking to fund your project with Technology Fee funds?

Please refer to our Technology Fee resources before starting your proposal.

What is Information Technology Governance and how is it structured at USF?

Information Technology Governance describes the relationships and frameworks that provide input into process implementation, technology decisions, and project work within Information Technology.

The Information Technology Management Council (ITMC) ranks as the senior governing body of USF Information Technology. A number of Governance Subgroups support the ITMC by staying informed on and providing counsel as necessary on the USF Information Technology portfolio. These subgroups are focused on specific functional areas of the University.

Details on the ITMC and its subgroups can be found in the corresponding sections below. For more information about the Information Technology Governance structure at USF, see USF Policy 0-512.

How is a governance group chosen to review my project request?

A threshold scoring system is used during the initial review of new requests to determine if IT Governance applies. For more information about the threshold scoring system, see Technology Governance Threshold Scoring.

The purpose of the ITMC is to facilitate the effective and efficient use of technology in enabling the institution to achieve its strategy and goals. The Council is tasked with and accountable for promoting technology services to deliver optimal value to the institution and to verify that expected benefits from new investments are fully realized.

For more information on the council's roles, and responsibilities regarding information technology, see the ITMC Governance Charter.

For more information on the council's membership, see the ITMC Membership List.

What are the various ITMC subgroups and who are the members?

Governance subgroups support the ITMC by staying informed on and providing counsel as necessary on USF Information Technology portfolio. These subgroups are focused on specific functional areas of the University.

The subgroups are formed and dissolved as needed to support ITMC, and may be supported by other governance structures – both permanent and temporary – as required to effectively achieve the purpose of ITMC and the subgroup.

The Administrative Solutions Governance Workgroup is the subgroup responsible for focusing on IT investments for the Business and Finance, Human Resources, and Facilities and Public Safety Operations functions in which technology is the recommended solution.

For more information on the purpose, roles, and responsibilities of the ITMC subgroups, see the ITMC Subgroups Charter.

For more information on the subgroup's membership, see the ASGW Membership List.
The Health Technology Governance Workgroup is the subgroup responsible for focusing on technology needs for the academic, research, and administrative missions at USF Health (excludes Faculty Practice). This includes staying informed on the business technology needs, IT investments (including eligibility and approval of Tech Fee funding for initiatives seeking it), and strategic alignment of projects for the following colleges and business units:  
- Morsani College of Medicine
- College of Public Health
- College of Nursing
- College of Pharmacy
- USF Health Administration
- USF Health Office of Research
- School of Physical Therapy
For more information on the purpose, roles, and responsibilities of the ITMC subgroups, see the ITMC Subgroups Charter.

For more information on the subgroup's membership, see the HTGW Membership List.
The Student Solutions Governance Workgroup is the subgroup responsible for focusing on technology needs and IT investments for the Student Success, Student Affairs, and other Academic departments to ensure they achieve their strategic goals. This includes staying informed on the business technology needs, IT investments, and application strategy alignment for the following USF functions:  
- Enrollment Planning and Management (Including Recruitment, Admissions, Financial Aid, Orientation and Registration)
- Advising
- Student Account Management
- Course Catalog and Schedule Management
- Student Support Services (Including Student Involvement, Civic Engagement, Rights and Responsibilities, Disability Services, Marshall Center Management and Veterans Services)
- Student Health Services (Including the Recreation Center, Counseling Center, Outreach and Support, Victim Advocacy and Violence Prevention)
- Residential Housing
- Graduation and Commencement
- Career Services
- BOG Student Reporting
- Innovation Education
- Center for Innovative Teaching & Learning
For more information on the purpose, roles, and responsibilities of the ITMC subgroups, see the ITMC Subgroups Charter.

For more information on the subgroup's membership, see the SSGW Membership List.

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