IT supports our clients with technology when and where they need it the most. Help with technology used at USF is offered via walk-up service desks, phone, concierge support, and special event services, and is also delivered online via live chat, email, and extensive self-help documentation.

Request an IT Delivery & Support Service

Contact the IT Service Desk

• Phone: 813-974-HELP (4357)
  Monday-Thursday: 7:30 AM - 8 PM
  Friday: 7:30 AM – 5PM
  Saturday: 9 AM - 6 PM
  Sunday: 9:00 AM – 3PM

• Email: help@usf.edu
• Chat: Click here to chat with a technician. 

Incident Service Level Agreement (SLA)

Self Service

Use our Knowledge Base to find useful information about USF IT supported systems.

• IT Service Desk
• Software Catalog
• Application Gateway
• IT Resources

Clinical Practice issues

(e.g., Epic, clinic technology, patient related issues or requests) should be submitted via one of the following ways.

• Phone: 813-844-7490
• Email: helpdesk@tgh.org

IT Repair Center

• Our Dell and Apple certified technicians offer professional computer repair services.
• Certified technicians can perform warranty repairs on Apple, Dell and Microsoft desktops and laptops.
• These services are accessible to USF's active faculty, staff, and students for their USF and personal desktop and laptop computers.
• Hours are Monday-Thursday from 8am - 12pm (appointment required)
• Located in the main campus library - LIB 117