Frequently Asked Questions
Can I take my photo at the USFCard Center?
Absolutely! If you have a smartphone or tablet device, you may stop by our office locations to use the white backdrop in the office to take a portrait headshot of yourself which can be used for the USFCard. If you have any questions, our staff in the office will be able to assist.
Can I complete the USFCard Request in person?
Yes! The online USFCard Request application can be completed on mobile devices, so you can visit - http://idnow.it.usf.edu/ to begin the process via smartphone or laptop.
How long does it take for my USFCard Request to be approved?
Our team is determined to get you your USFCard as soon as possible! The general processing time is 2 - 3 business days, however, if you need an ID Card urgently, please visit one of our USFCard Center locations and our staff will be more than happy to assist.
Please Note:
- USFCard requests may take between 5 - 7 business days during our peak seasons.
- USFCard Center operating hours are Monday - Friday, 9:00 am - 5:00 pm.
My USFCard does not work for my dorm, and the Card Center is closed how do I get access to my residence hall?
If you live in a residence hall and are unable to access your residence after Card Center business hours, please visit one of the USF Housing Information Desks listed below:
Locations & Contact Information
North Campus:
- Holly M | 813-974-7000, Mon - Fri: 8am - 8pm, Sat - Sun: 11am - 5pm
- The HUB | 813-974-2246, Mon - Fri: 8am - 8pm, Sat - Sun: 11am - 5pm
South Campus:
Can someone else pick up my USFCard?
Unfortunately, only the cardholder may pick up their USFCard as we are unable to issue the USFCard to anyone other than the cardholder for security reasons.
Can I submit payment in person?
Students: Students who submit the online USFCard Request will be charged directly to their OASIS account and may submit payment through the OASIS portal.
Staff, Faculty, USF Affiliates: Staff, Faculty, and other USF Affiliates will encounter a payment wall before being able to continue with the USFCard application portal.
What do I need to know about my new USFCard?
All new USFCards will be issued with an activation sticker. Upon following these activation instructions, your USFCard will take approximately 2 hours to become fully active.
What are the photo requirements for the USFCard?
The USFCard will act as official identification so your photo must meet the following guidelines:
- Color photo, white background.
- Front facing, full face in view.
- Cannot have hand/arm in the photo.
- Filters commonly used on social media are unacceptable.
- Modification or editing of an image is unacceptable.
- Neutral expression or a natural smile and no sunglasses.
- Eyeglasses should be worn if normally used.
- No glare on eyeglasses.
- Cannot wear a hat or head covering unless for religious or medical reasons.
- Cannot wear headphones.
- Must submit a new photo for every replacement ID.
- JPEG, minimum width and height of 700 x 752 pixels minimum.
We reserve the right to refuse any photo that does not meet these guidelines.
Will my building access transfer to my new USFCard?
Students: Building access for Students will transfer within 2 hours of activation. If you do not have access to a specific building, to which you require access, please speak with USF Housing to add access to your account.
USF Housing Contact Information is listed below.
Locations & Contact Information
North Campus:
- Holly M | 813-974-7000, Mon - Fri: 8am - 8 pm, Sat - Sun: 11am - 5pm
- The HUB | 813-974-2246, Mon - Fri: 8am - 8pm, Sat - Sun: 11am - 5pm
South Campus:
Staff/Faculty/USF Affiliates: Building access for Staff/Faculty members and other USF Affiliates will transfer within 2 hours of activation. If you do not have access to a specific building, you require access, please speak with your building manager to add access to your account.
Can I get my USFCard mailed?
Unfortunately, our office is not able to mail USFCards. If you are a non-local student who is part of an Innovative Education Program, you may contact your college/program for additional instructions.
