General FAQ

The 3-digit billing code is assigned by the library to your department's accounting chartfield. Your department's office staff should know the code and who has been authorized to use it. You must be on the authorized list on file at the library to use the code.

If your department has not been assigned a 3-digit code, or you need to be added as an authorized user, have your department submit an Account Authorization form to the Shimberg Library Circulation Desk (813-974-8432 or HSCLHealthILL@usf.edu).

If you do not have a 3-digit billing code, enter "INV" in the Account Number field, to indicate that you agree to pay any charges associated with your request.

Print materials may be put on reserve using the following form:

Print Reserve Form

When accessing library resources from off-campus, you will see a login screen asking for one (or the other) of the following accounts:

  1. your USF Health (HSCNet) account; OR
  2. your NetID.

Clicking on a library resource link from the Shimberg Library home page, the online library catalog, or the USF Libraries website will prompt you to log in, and will specify which account is to be used.  Be sure to use the correct account and password.

For information on how to activate a new USF Health account, see http://health.usf.edu/is/get-started#students

For information about NetID, including how to activate a new account, see http://www.usf.edu/it/services/netid.aspx

If you need assistance with login issues, please the Shimberg Library Circulation Desk at 813-974-8432 or see a more thorough list of questions and answers.

If you are successful logging in, and need help using the resources or conducting a search, please call the Shimberg Library Reference Desk between 9-5 M-F at 813-974-2288.

Reserves:

  • Reserves are located behind the front desk.
  • Reserve materials may be signed out for 2, 24, or 48 hours, depending on the item, with a valid USF ID or driver's license.

Shimberg Health Sciences Library is a limited provider of Lonesome Doc. As such, only materials that are owned by the Shimberg Health Sciences Library are supplied.

Non-USF patrons who frequently request photocopies need to go through the formal process of signing up with Lonesome Doc. To do so, contact Jeff Honker, or phone (813) 974-0398.

Non-USF patrons who occasionally request copies are referred to the Non-USF photocopy form

The fees for both services are identical and only copies of materials that are owned by the Shimberg Health Sciences Library are provided.

  • Go to http://usf.catalog.fcla.edu/sf.jsp?Login=1.
  • Follow the onscreen instructions to log in.  Call Shimberg Library Circulation at (813) 974-2243 if you need assistance.
  • Click the “loans/renewals” button in the upper right.  A list of all your loans and their due dates will be displayed.
  • Each item has its own “renew” button, or you may click the “renew all” button.
  • After renewing, check the screen for any message indicating that an item did not successfully renew.
  • Log out using the “sign-out” button in the upper right.
  • For detailed instructions, see http://www.lib.usf.edu/help/renew-materials-online/.

Paid printing is available to all patrons who use the library.  USF patrons may use their USF ID or purchase a Bull Bucks card from the vending machine located outside the computer lab.  Non-USF patrons must purchase a Bull Bucks card from the vending machine.

The cost for printing is:
11¢ per page for black and white.
22¢ per page for color.

To print, patrons can install the appropriate printer package for their operating sytem or send the document via email.  Printing via email is only available to patrons with a USF email account.  Non-USF patrons must use a Bull Bucks card to print.

Use the USF Printer Package

This is only used for laptops and desktops running Windows or OS X. 
To print from mobile devices such as a cell phone or tablet, please see Print via Email

To download the printer package, go to http://www.usf.edu/it/class-prep/printer-installation-packages.aspx
Once the download completes, follow the instructions for your operating system.

Windows: http://www.usf.edu/it/documents/installing_usf_free_printing_windows.pdf

Mac: http://www.usf.edu/it/documents/installing_usf_free_printing_mac.pdf

Print Via Email

To print using email, you must send the document or image using your official USF email address.  If you do not know your official USF email address, you can find it by going to https://netid.usf.edu.  Login using your NetID.  Once you login, click on “Select your Official USF E-mail Address”.

To print the document or image in color, send it as an attachment to colorprint@usf.edu.
To print the document or image in black and white, send it as an attachment to bwprint@usf.edu.

Note: Currently, USF Health email is limited to attachments of 25 MB or less.

Below is a list of supported file types that can be printed via email.
Document file types:
.csv, .doc, .docx, .dot, .eml
.msg, .odt, .ods, .ott, .odp, .pdf
.pot, potx, .pps .ppsx, .ppt, .pptm, .pptx 
.rtf, ,txt, .vdm, .vdw, .vsd, .vss, .vst,  .vsx, .vtx 
.xls, .xlsm, .xlsx, .xlt, .xltm, .xitx

Image file types:
.bmp, .gif, .jpeg, .jpg, .png

To Retrieve Your Job

Go to any printer located in the library and swipe your USF ID or Bull Bucks card.  Once validated, a list of documents you have submitted will be shown.  Select your document and hit the Print button on the screen.

Note: You must enough funds on your USF ID or Bull Bucks card to print a document.  You cannot partially pay for and print a document.

For more information about Printing on Campus visit http://www.usf.edu/itprinting.
For more information about Bull Bucks visit http://www.usf.edu/bullbucks.
For help with your USF ID, NetID or Bull Bucks, contact USF IT at (813) 974-1222 or help@usf.edu.

The Shimberg Library will scan articles in journals that are owned by the Library.
Purchasing information is available on the order form, if applicable.

USF users online order form: http://www.lib.usf.edu/ill

NonUSF users online order form: http://health.usf.edu//shimberg-library/document-delivery-for-non-usf-patrons

What is ILLiad?
ILLiad is our tool for placing and tracking interlibrary loan and document delivery requests for books and articles. Benefits include the ability to track requests through every step of the process, and a seamless interface with many library databases, which will automatically fill in book or article information on the ILLiad request form.

How do I log into ILLiad?
To log into ILLiad, go to http://www.lib.usf.edu/ill/ and click on the green LOGIN button. You will see the “USF NetID Single-SignOn” login page. On this page you have the option of using your NetID (same login used for Canvas, myusf, and many other USF applications) or using you full USF Health email address (username@health.usf.edu) and the password associated with your USF Health account.

First-time users will be prompted to enter contact information, status (faculty, student, etc.), college (“Department”), and Delivery Location (all USF Health affiliates should select “Shimberg Health” to insure that the Shimberg Library will receive your requests).

For assistance with login problems, contact the Shimberg Library Services Desk at 813-974-8432.

How do I submit a new request?
In many cases, library databases supply a “request from interlibrary loan” option when USF does not own or license the desired material. Follow this link, login as requested, and you will often see that the proper form has been already filled out for you. In this case, simply review the form to insure all required fields are completed, then click the “Submit Request” button, available at both the top and bottom of the form.

To manually submit a request, log in as described above, locate the New Request section in the left-column navigation tree, and click Article/Photocopy, “Book/Loan”, or “Book Chapter”, depending on the type of request you are submitting. Be sure to fill in all required fields.

If you have any questions about submitting requests, the staff at Library Services Desk will be happy to assist at 813-974-8432.

What kind of requests can I place?
You can place a request for any book or article, whether or not USF owns the material. There are fees associated with some requests. Fee information for interlibrary loans: http://health.usf.edu/shimberg-library/borrowing-nonusf-books-and-articles. Fee information for document delivery: http://health.usf.edu/shimberg-library/photocopy-services.

How do I track the progress of my requests?
Upon logging in to ILLiad, all active requests will be displayed in the center of the page, and will offer such options as downloading electronically delivered articles and requesting renewal of borrowed books.

What does my request’s ILLiad Status mean?
Your request will move through several Status levels in the ILLiad system. When your item is available, you will receive an email notification, but while you wait, you can check the current Status to find out how your request is doing.

  • Awaiting Request Processing: Your request has been successfully received by the ILLiad system and is waiting for library staff to process it.
  • Request Sent: Your request has been sent out by library staff to potential lenders. It will remain at this Status until a lender agrees to send us the material, and the material is received by the library.
  • Awaiting Information From Customer: The library needs your input in order to finish your request. You should have received an email notifying you of the additional information we need.
  • Payment Letter Sent: There will be a fee associated with your request, and the library has sent you an email requesting that you provide billing authorization before your request can be processed.
  • Customer Notified via Email: Your requested material has arrived and is being held for you to pick up at the Library Services Desk. You should have received an email notifying you that the material has arrived.
  • Checked Out to Customer: Your requested material has been picked up and is in your possession.
  • Delivered to Web: Your article is available, and you should have received an email instructing you to log into your ILLiad account to retrieve your article.

Why am I not receiving email updates on my request?
The ILLiad system does not send a confirmation email when a request is placed, and only sometimes sends an email when the Status of your request changes. You can check the Status of your request by logging into your ILLiad account.

If you are not receiving cancellation, availability, renewal, or request for information emails, please check your ILLiad account under “Change User Information” to verify that we have your correct and current email address. ILLiad emails can also be caught by spam and junk filters; please make sure that emails from our system are marked as safe.

Where do I go for additional information?
The interlibrary loan policies of the Shimberg Library can be found at http://health.usf.edu/shimberg-library/borrowing-nonusf-books-and-articles. Document delivery information can be found at http://health.usf.edu/shimberg-library/photocopy-services.