Mobile Device Policy and Configuration

Description

Procedures are in place for mobile devices owned by the University to use Mobile Device Management (MDM) software to protect Patient Privacy, standardize configurations, maintain an inventory of mobile devices, and to quickly deploy applications and settings to mobile devices. The software enables customers and administrators the ability to remove any company information once the equipment is retired, stolen, or re-purposed to a different area to safeguard protected information.

How to Request this Service

Visit the Client Portal to submit a request for this service. Please remember to be as detailed as possible so that Health IS can quickly fulfill the request.

Visit Client Portal

A service request can also be submitted by calling (813) 974-6288; emailing support@health.usf.edu; or visiting livechat.health.usf.edu.

Charge

‚ÄčIn most cases the software is installed by default when the device arrives for setup at Information Systems, and there is currently no charge for this service.

Eligibility


  • Faculty

  • Staff

  • USF Owned Devices

  • Students

  • Other

Availability

The client runs in the background at all times once installed. Installations are available during normal business hours for USF Health Information Systems Monday – Friday 8:00am – 5:00pm. This service can be requested at any time, and all service requests entered after business hours will be processed the next business day.

Support

Technical assistance is available during normal business hours (M-F 8am-5pm) by calling our service desk at (813) 974-6288 or by selecting the "Submit a Support Request" or "Chat with a Support Tech" buttons on the right side of this page.

Options for this Service

There are no additional options at this time, securing mobile devices is a university requirement.