Contact Center Setup

Description

USF Health Information Systems can help to streamline the management of your contacts via E-Mail, Web Chat, IM, SMS, and Social Media the same way you would manage your inbound and outbound calls. This will help you or your department gain a context of your contacts both historically and in real-time with an abundance of data, dashboards, and reports. Contact center channels (E-Mail, Web Chat, IM, SMS, Social Media, and Voice) can be custom-tailored to meet your immediate and unique needs while simultaneously breaking down silos between your contact center and your business.

How to Request this Service

Visit the Client Portal to submit a request for this service. Please remember to be as detailed as possible so that Health IS can quickly fulfill the request.

Visit Client Portal

A service request can also be submitted by calling (813) 974-6288; emailing support@health.usf.edu; or visiting livechat.health.usf.edu.

Charge

​Premium Service pricing model will apply and be dependant on project complexity and feature requests.

Eligibility


  • Faculty

  • Staff

Support

Technical assistance is available during normal business hours (M-F 8am-5pm) by calling our service desk at (813) 974-6288 or by selecting the "Submit a Support Request" or "Chat with a Support Tech" buttons on the right side of this page.