Desktop Sharing Within Chat Sessions

Description

Desktop sharing allows a customer to share what's being displayed on their screen with another user in order to collaborate. Instead of users emailing a file back and forth or meeting in person to see document changes or discuss/collaborate, the desktop can be shared to allow all parties to view the same file simultaneously and edit it together. This can include sharing a PowerPoint presentation, helping with editing a document, or viewing an issue remotely just to name a few of the many things you can do with this service.

How to Request this Service

Visit the Client Portal to submit a request for this service. Please remember to be as detailed as possible so that Health IS can quickly fulfill the request.

Visit Client Portal

A service request can also be submitted by calling (813) 974-6288; emailing support@health.usf.edu; or visiting livechat.health.usf.edu.

Charge

‚ÄčThere is currently no charge for this service, as it is included as part of your USF Health Account.

Eligibility


  • Faculty

  • Staff

  • Students

  • Other

Availability

The software that runs this service runs in the background on your computer and will notify you when you have an incoming communication. The installation of this software is available during normal business hours Monday-Friday 8:00am - 5:00pm.

Support

Technical assistance is available during normal business hours (M-F 8am-5pm) by calling our service desk at (813) 974-6288 or by selecting the "Submit a Support Request" or "Chat with a Support Tech" buttons on the right side of this page.

Options for this Service

Depending on your operating system and other factors you will have Microsoft Office Communicator, Microsoft Lync 2010, or Microsoft Lync 2013 installed on your machine.