Frequently Asked Questions

Assistance with 3 Digit Code

The 3-digit billing code is assigned by the library to your department's accounting chartfield. Your department's office staff should know the code and who has been authorized to use it. You must be on the authorized list on file at the library to use the code.

If your department has not been assigned a 3-digit code, or you need to be added as an authorized user, have your department submit an Account Authorization form to the Shimberg Library Circulation Desk (813-974-8432 or 

If you do not have a 3-digit billing code, enter "INV" in the Account Number field, to indicate that you agree to pay any charges associated with your request.

Computing Resources

Who may use the Shimberg Health Sciences Library Computer Lab? 
The Lab is for the exclusive use of students, faculty and staff of the Colleges of Medicine, Public Health, Nursing, School of Physical Therapy, School of Pharmacy, and the Shimberg Health Sciences Library. Access is available via your USF Health account. Non-USF Health affiliates may use Open Use Computer Labs located elsewhere on the USF campus.

Email may be accessed on the computers in the Lab. Computers located outside the Lab, in the open area of the library, are not to be used for checking email.

In the event of an emergency, such as a fire alarm, the Lab must be cleared immediately. Lab users must lock their computer console, pick up any personal belongings, leave the Lab and exit the building. Once the Lab has been cleared, the door will be locked. At the conclusion of the emergency, users will be allowed to return to the Lab.

Please refer to the Emergency Response Directory (posted on the wall next to the courtesy phone) for additional information.

Food & Drink in Labs 
Food and drink items are not allowed in the Computer Lab or near the open area computers. Experience has taught us that liquids and crumbs are not compatible with computer equipment. Lab assistants have been instructed to deny Lab access to students bringing in these items. Drink containers, whether empty or sealed, will not be allowed in the Lab. Please cooperate and place these items in a book bag or on the designated table outside the Lab.

Internet Access 
Internet access is available in the Lab. It is the responsibility of all University students, faculty and staff to use the Computer Lab resources in a responsible, ethical and lawful manner, in accordance with the University's Appropriate Use of Information Technology Resources Policy 0-502. Violators of this policy will be reported to appropriate University officials. Wireless access is available. Visit USF Health I.S. "How To Guides" Wireless How To-s for assistance.

Computers located in the open area of the library, are available for use by non-USF Health users. However, their use is restricted to library resources and health research only. Open Internet access is available at the USF Tampa Campus Library and all Tampa-Hillsborough County Public Library branches.

Lab Assistance 
Our Lab assistants are trained to provide help to Lab users with basic computer problems. They are able to help start Microsoft applications, offer help with printing, and restart computers and applications that are `hung up', etc. Please call ahead to check on availability of Lab assistants, if needed. Instruction manuals for Microsoft Office software are available for reference use in the Lab. The USF Health IS department is also available for general computing and software application assistance at 974-6288.

Lab Hours 
The Lab is open the same hours as the Library.

Computer Configurations and Lab Settings 
The configuration of computers in the Lab is strictly controlled. Users are not allowed to install personal software on any computer. 

Users will NOT change equipment configurations or attempt to use the equipment in a way other than it is setup. Misuse of this equipment can result in suspension of Lab privileges. Additional Computer Lab Rules are posted in the Lab.

Color laser printers are available for printing in the Lab and in Public areas. Check with Lab staff for current printing charges. All printers are shut down 15 minutes before the Library closes.

A scanner with a legal-size bed is available for scanning text, pictures, slides, transparencies, and forms. Photoshop Elements, Epson Scan Software, Adobe Acrobat Pro 10 are loaded on the scanner computer. The scanner computer is equipped with a DVD/CD burner.

Also, the Ricoh multifunction printers located in the library support scan to email at no cost to the patron. Patrons can swipe their USF ID to logon and scan their documents or images.. Follow the steps posted or ask lab staff for assistance.

Microsoft Office, Visio, and EndNote, are loaded on all computers in the Lab. If in doubt, please call ahead to verify your software version is supported in the Lab.

USB Ports
All computers are equipped with USB ports.

No food or drinks allowed in the Lab.

  • Lab Management will not be responsible for any unsaved documents on computers left unattended.
  • Modification of hardware and software configurations is prohibited. This includes modification of system settings, configuration of printers, and modification of system software.
  • Inform lab assistant of problems with equipment. Do NOT attempt to repair equipment yourself.
  • No displaying of obscene images or text.
  • No disruptive behavior allowed.
  • Software license agreements and copyright laws are strictly enforced. Copying licensed software from the lab workstation hard disks or file servers is a violation of federal copyright laws and of University policy.
  • Do not let another person use your HSCNET computer account.
  • Computer games are not allowed.
  • Limit of one computer per person.
  • Logout before you leave.

Equipment and Resources available:
Mac and PC computers
iPads available for checkout at the Library Services Desk.
Course-related and general software
Microsoft Office
Internet and e-mail access

Wireless Network Access 
Laptops can be used from virtually any area of the library using the wireless network.

Pay-for-print printing is available for the labs and library research computers. 
Patrons may add value to their USF ID using the BullBucks vending machine located outside the computer lab.
For patrons that do not have a USF ID, debit cards may be purchased from the BullBucks vending machine.

Computers located outside the Lab, in the open area of the library, are available for use by non-USF Health users. However, their use is restricted to library resources and health research only. See the Library Services Desk to use these computers. Open Internet access is available at the USF Tampa Campus Library and all Tampa-Hillsborough County Public Library branches.


Print materials may be put on reserve using the following form:

Print Reserve Form

When accessing library resources from off-campus, you will see a login screen asking for one (or the other) of the following accounts:

  1. your USF Health (HSCNet) account; OR
  2. your NetID.

Clicking on a library resource link from the Shimberg Library home page, the online library catalog, or the USF Libraries website will prompt you to log in, and will specify which account is to be used.  Be sure to use the correct account and password.

For information on how to activate a new USF Health account, see

For information about NetID, including how to activate a new account, see

If you need assistance with login issues, please the Shimberg Library Circulation Desk at 813-974-8432 or see a more thorough list of questions and answers.

If you are successful logging in, and need help using the resources or conducting a search, please call the Shimberg Library Reference Desk between 9-5 M-F at 813-974-2288.


  • Reserves are located behind the front desk.
  • Reserve materials may be signed out for 2, 24, or 48 hours, depending on the item, with a valid USF ID or driver's license.

Shimberg Health Sciences Library is a limited provider of Lonesome Doc. As such, only materials that are owned by the Shimberg Health Sciences Library are supplied.

Non-USF patrons who frequently request photocopies need to go through the formal process of signing up with Lonesome Doc. To do so, contact Jeff Honker, or phone (813) 974-0398.

Non-USF patrons who occasionally request copies are referred to the Non-USF photocopy form

The fees for both services are identical and only copies of materials that are owned by the Shimberg Health Sciences Library are provided.

  • Go to
  • Follow the onscreen instructions to log in.  Call Shimberg Library Circulation at (813) 974-2243 if you need assistance.
  • Click the “loans/renewals” button in the upper right.  A list of all your loans and their due dates will be displayed.
  • Each item has its own “renew” button, or you may click the “renew all” button.
  • After renewing, check the screen for any message indicating that an item did not successfully renew.
  • Log out using the “sign-out” button in the upper right.
  • For detailed instructions, see

Paid printing is available to all patrons who use the library.  USF patrons may use their USF ID or purchase a Bull Bucks card from the vending machine located outside the computer lab.  Non-USF patrons must purchase a Bull Bucks card from the vending machine.

The cost for printing is:
11¢ per page for black and white.
22¢ per page for color.

To print, patrons can install the appropriate printer package for their operating sytem or send the document via email.  Printing via email is only available to patrons with a USF email account.  Non-USF patrons must use a Bull Bucks card to print.

Use the USF Printer Package

This is only used for laptops and desktops running Windows or OS X. 
To print from mobile devices such as a cell phone or tablet, please see Print via Email

To download the printer package, go to
Once the download completes, follow the instructions for your operating system.



Print Via Email

To print using email, you must send the document or image using your official USF email address.  If you do not know your official USF email address, you can find it by going to  Login using your NetID.  Once you login, click on “Select your Official USF E-mail Address”.

To print the document or image in color, send it as an attachment to
To print the document or image in black and white, send it as an attachment to

Note: Currently, USF Health email is limited to attachments of 25 MB or less.

Below is a list of supported file types that can be printed via email.
Document file types:
.csv, .doc, .docx, .dot, .eml
.msg, .odt, .ods, .ott, .odp, .pdf
.pot, potx, .pps .ppsx, .ppt, .pptm, .pptx 
.rtf, ,txt, .vdm, .vdw, .vsd, .vss, .vst,  .vsx, .vtx 
.xls, .xlsm, .xlsx, .xlt, .xltm, .xitx

Image file types:
.bmp, .gif, .jpeg, .jpg, .png

To Retrieve Your Job

Go to any printer located in the library and swipe your USF ID or Bull Bucks card.  Once validated, a list of documents you have submitted will be shown.  Select your document and hit the Print button on the screen.

Note: You must enough funds on your USF ID or Bull Bucks card to print a document.  You cannot partially pay for and print a document.

For more information about Printing on Campus visit
For more information about Bull Bucks visit
For help with your USF ID, NetID or Bull Bucks, contact USF IT at (813) 974-1222 or

The Shimberg Library will scan articles in journals that are owned by the Library.
Purchasing information is available on the order form, if applicable.

USF users online order form:

NonUSF users online order form:

What is ILLiad?
ILLiad is our tool for placing and tracking interlibrary loan and document delivery requests for books and articles. Benefits include the ability to track requests through every step of the process, and a seamless interface with many library databases, which will automatically fill in book or article information on the ILLiad request form.

How do I log into ILLiad?
To log into ILLiad, go to and click on the green LOGIN button. You will see the “USF NetID Single-SignOn” login page. On this page you have the option of using your NetID (same login used for Canvas, myusf, and many other USF applications) or using you full USF Health email address ( and the password associated with your USF Health account.

First-time users will be prompted to enter contact information, status (faculty, student, etc.), college (“Department”), and Delivery Location (all USF Health affiliates should select “Shimberg Health” to insure that the Shimberg Library will receive your requests).

For assistance with login problems, contact the Shimberg Library Services Desk at 813-974-8432.

How do I submit a new request?
In many cases, library databases supply a “request from interlibrary loan” option when USF does not own or license the desired material. Follow this link, login as requested, and you will often see that the proper form has been already filled out for you. In this case, simply review the form to insure all required fields are completed, then click the “Submit Request” button, available at both the top and bottom of the form.

To manually submit a request, log in as described above, locate the New Request section in the left-column navigation tree, and click Article/Photocopy, “Book/Loan”, or “Book Chapter”, depending on the type of request you are submitting. Be sure to fill in all required fields.

If you have any questions about submitting requests, the staff at Library Services Desk will be happy to assist at 813-974-8432.

What kind of requests can I place?
You can place a request for any book or article, whether or not USF owns the material. There are fees associated with some requests. Fee information for interlibrary loans: Fee information for document delivery:

How do I track the progress of my requests?
Upon logging in to ILLiad, all active requests will be displayed in the center of the page, and will offer such options as downloading electronically delivered articles and requesting renewal of borrowed books.

What does my request’s ILLiad Status mean?
Your request will move through several Status levels in the ILLiad system. When your item is available, you will receive an email notification, but while you wait, you can check the current Status to find out how your request is doing.

  • Awaiting Request Processing: Your request has been successfully received by the ILLiad system and is waiting for library staff to process it.
  • Request Sent: Your request has been sent out by library staff to potential lenders. It will remain at this Status until a lender agrees to send us the material, and the material is received by the library.
  • Awaiting Information From Customer: The library needs your input in order to finish your request. You should have received an email notifying you of the additional information we need.
  • Payment Letter Sent: There will be a fee associated with your request, and the library has sent you an email requesting that you provide billing authorization before your request can be processed.
  • Customer Notified via Email: Your requested material has arrived and is being held for you to pick up at the Library Services Desk. You should have received an email notifying you that the material has arrived.
  • Checked Out to Customer: Your requested material has been picked up and is in your possession.
  • Delivered to Web: Your article is available, and you should have received an email instructing you to log into your ILLiad account to retrieve your article.

Why am I not receiving email updates on my request?
The ILLiad system does not send a confirmation email when a request is placed, and only sometimes sends an email when the Status of your request changes. You can check the Status of your request by logging into your ILLiad account.

If you are not receiving cancellation, availability, renewal, or request for information emails, please check your ILLiad account under “Change User Information” to verify that we have your correct and current email address. ILLiad emails can also be caught by spam and junk filters; please make sure that emails from our system are marked as safe.

Where do I go for additional information?
The interlibrary loan policies of the Shimberg Library can be found at Document delivery information can be found at

Library Resources

Info will be provided by Access Services

Consult the Retrieve Full-Text Articles tab on the Library How-To Guides.

Try the EndNote tutorials guide. If you still have questions, request a consultation or class.

Consult the Find Journal Articles tab on the Library How-To Guides.

Remote Access Help

Find the question below which best matches the issue you're experiencing.  If you still need help after reading this page, call Shimberg Library at (813) 974-2243 (during hours of operation) for assistance.

BEFORE YOU CALL:  If you are experiencing login issues, please confirm that you can log into your USF Health email ( A failure to access your USF Health email indicates an issue with your USF Health account, and you should contact USF Health IS first at (813) 974-6288, or reset your password at

Most library e-resources, when accessed from off-campus (in some cases, anywhere outside USF Health), require login with either your {sliderlink What is my USF Health Account?}USF Health Account{/sliderlink} or your {sliderlink What is my NetID? Is there an alternative to using NetID?}NetID{/sliderlink}. You will be prompted for one or the other when you click on a link from the Shimberg Library home page, the library catalog, or the USF Libraries website.

Getting Started: Go to the Shimberg Library Home Page ( and select an eResource from the list in the lower left. You will be prompted to log in using your USF Health (HSCNet) Account. Use only the username from your username @ email address, and the same password you use to access your USF Health email.

Going Further: For access to specific online journals or other resources not in the Shimberg eResources list, click on “Library Catalog” (first link under “Library Resources” in the second column), and log in using your NetID. You may then search the catalog for a specific journal title or eResource.

You may encounter resources in the catalog that will request your USF Health login, because they are restricted to USF Health individuals. Otherwise, as long as you don’t close your browser, and access resources through the links on the library pages or catalog, you will be authenticated for access to USF resources available through the catalog or USF Libraries page.

The USF Libraries website ( also has a list of databases and a list of e-journals you can search.
Need More Help? If you need assistance with login issues, please contact the Shimberg Library Circulation Desk at 813-974-8432.

If you are successful logging in, but need help using the resources or conducting your research, the Shimberg Library Reference Desk is staffed 9-5 M-F and can be reached at 813-974-2288.

There is not always a simple answer to this question. For assistance, you may call Shimberg Library at (813) 974-8432 and let us know that you are having difficulties. We will do our best to talk you through a solution.

If the Library is not open, see the list of common login problems below, or read through the rest of these FAQs and see if you find anything that answers your question.

Some common login problems:

Caps Lock: Passwords are case sensitive. Make sure the Caps Lock on your keyboard is off.

Are you using the right account?: Use the account specified on the login page (usually your {sliderlink What is my USF Health Account}USF Health Account{/sliderlink} or your {sliderlink What is my NetID Is there an alternative to using NetID}NetID{/sliderlink}).

Did you format your username correctly?: On the USF Health Account login screen, be sure to use only the username part of your username @ email address.

Account lockout: If your login fails repeatedly in a short span of time, your account may be locked for security reasons. Call Shimberg Circulation at (813) 974-8432, and we may be able to unlock your account. Otherwise, wait one hour for your account to unlock, and try again. Note that at some institutions, multiple users making failed login attempts can block the entire institution.

The eResources listed in the left column of the Shimberg Library website, if they require a login, will ask for your “USF Health or Shimberg Library Account”. If you have an active {sliderlink What is my USF Health Account}HSCNet account{/sliderlink}, use that username and password on this login screen. The “Shimberg Library Account” is for a very small number of individuals who have been provided a special proxy account for limited access to library resources.

When using the Library Catalog or the USF Libraries website, you may see a screen giving you the option to login using either your {sliderlink What is my NetID Is there an alternative to using NetID}NetID{/sliderlink} or your {sliderlink What is my 205…number}205…number{/sliderlink}. The option to use the 205# is an alternative available primarily for the small number of individuals who are unable to obtain a NetID. Once logged in with NetID or 205#, as long as you access resources with the links provided on the library website, you will have access to all resources available to the entire USF community.

Note that some resources can be found in both the Shimberg eResources list and the catalog (including the database and e-journal lists). If login is required, these will fall into one of two categories: (1) Resources which are accessible to the entire USF community will require NetID login from the catalog (or database or e-journals lists), while the link to the same resource from the Shimberg eResources list will require USF Health (HSCNet) login. (2) Resources restricted to the USF Health community may appear in the online catalog as well as the Shimberg eResources list – these will require USF Health (HSCNet) login regardless of how they are accessed.

Your USF Health Account, or HSCNet account, gives you access to the HSC network and an email account ending in “”. For login purposes, your username is the first part of your email address – if your email address is jdoe @, your username is jdoe. Your password is the same password you use to access your USF Health email.

For information on how to obtain a new HSCNet account, see  For more information on the HSCNet account, or assistance with the sign-up process, call USF Health Information Systems at (813) 974-6288.

Your NetID is USF’s “single-sign-on” account, used to access Canvas, OASIS, MyUSF, Parking and Transportation Services, and other online services. Your NetID, via the Library Catalog and the USF Libraries website, will grant you access to online library resources that are available to the entire USF community, but not those which are restricted to the USF Health community.

USF Health patrons should first apply for an {sliderlink What is my USF Health Account}HSCNet{/sliderlink} account before attempting to activate their NetID.

For more information on your NetID and how to activate it, see For telephone support with NetID issues, call USF (main campus) Information Technology at (813) 974-1222.

Alternative to NetID: USF Health patrons have the option, on any NetID login screen, to use either NetID and password, or their full username @ email address and HSCNet password. (This alternative does require that you have an active NetID. Newer HSCNet accounts will automatically have a corresponding active NetID. If you have an older HSCNet account, and your full USF Health email address & password do not work on the NetID login screen, you may need to activate your NetID first.)

The 205…number (or 205#) is a 14-digit number on the lower left of your USF ID card, and is your library card number, for purposes of borrowing books and other materials, and accessing your circulation record (for renewals, holds, etc.) via the online library catalog.

We encourage all Shimberg Health Sciences Library patrons to access library e-resources with their {sliderlink What is my USF Health Account}USF Health Account{/sliderlink}, or in some cases, {sliderlink What is my NetID Is there an alternative to using NetID}NetID{/sliderlink}. Access with 205# may be appropriate in certain circumstances, if recommended by a library staff member.

Your 205#, like your NetID, will grant you access via the Library Catalog and the USF Libraries website to online library resources that are available to the entire USF community, but not those which are restricted to the USF Health community.

Your record in the USF Libraries’ ALEPH system must be active (not expired) and free from blocks for your 205# to work to access online library resources. You must also have status as current staff, student or faculty. Your account will expire during any semester you are not registered for classes (for students) or will expire after your employment at USF ends (for faculty/staff). (Retired faculty and staff retain access privileges but we are unable to offer access to alumni.) If you are current staff/faculty/student but are still having difficulties, please call the Shimberg Library Circulation desk at (813) 974-8432.

For USF Health/HSCNet account:

USF Health IS cannot retrieve your password should you forget it.

If you have signed up for the IMPRESS password reset system, you may reset your password at Newer USF Health accounts are automatically signed up, so it’s worth a try even if you’re not sure you’re signed up.

If you can’t use IMPRESS and don’t mind waiting 1-3 days for your password to be reset, call the IS help desk at (813) 974-6288 and they will give you instructions on requesting a Change of Account Permission.

If you can’t use IMPRESS and need your password reset immediately, you will have to visit the IS help desk with a photo ID. The IS Helpdesk is located on the 2nd floor of the Faculty Office Building.

For NetID:

Reset your NetID password here:

For 205…number:

With your USF ID in hand, call the Shimberg Library circulation desk at (813) 974-8432. We can check that your account is current and, if necessary, reset your password.

For Shimberg Library Account (special proxy account):

Call the library at 813-974-8432

Closing your internet browser after login, or using bookmarks or emailed links may prevent electronic resources from recognizing you as an authentic USF user. After your initial login, always follow the links from the library website to ensure full access to the resources.

The library’s login screens will specify which account you are to use to log in. If you are logged in with NetID (via Canvas, for example), you may still be prompted to log in with your USF Health Account to access a resource which is restricted to the USF Health community. See {sliderlink Which account should I use to log in}Which account should I use to log in?{/sliderlink} for more information.

If you see a warning about an invalid security certificate upon logging in, or when clicking a link from the library website, you may safely ignore the warning and proceed past it.

All currently-registered USF Health students and all current USF Health faculty and staff have access to all the electronic resources that are featured on the Shimberg Health Sciences Library website, as well as the resources available through the USF Libraries website and the USF Libraries online catalog.

When cost has allowed, some resources purchased by Shimberg Library have been made available to the entire USF community – these have been incorporated into the USF Libraries site and online catalog. Others – particularly clinically-based resources – are restricted to the USF Health community to keep licensing costs within budget.

Due to contractual licensing restrictions, we are unable to provide access to alumni or unaffiliated patrons, except inside the Shimberg Library building. These patrons are welcome to visit Shimberg Library, where computers are provided for this purpose.

Every electronic resource that the library provides is available to eligible patrons from your home or any other off-campus location.
Some electronic resources set a contractual limit on the number of USF users who may access the resource at any given time. Once that limit is reached, anyone attempting to access the resource will receive a message such as “The maximum number of concurrent users has been reached” or “The maximum number of licenses has been exceeded.” When you receive such a message, it simply means that all available “seats” at that resource are taken, and you need to wait until a “seat” opens up. Wait 15 minutes, and then attempt to access the resource again. The 15 minute wait will ensure that any users who did not properly log out of the resource will be logged out for inactivity, and their “seat” will be made available.
You must set your web browser to accept cookies. Check the “help” feature of your web browser or contact USF Health I.S. at (813) 974-6288 for support.
No. Do not use third party proxies or web accelerators when accessing Shimberg Library eResources. Use of these may hinder your access to resources.
Yes. Most websites require the use of JavaScript. Make sure it is enabled. Check the “help” feature of your web browser or contact USF Health I.S. at (813) 974-6288 for support.
Maybe. Some sites utilize pop-ups. Browsers are capable of allowing pop-ups for individual sites. Check the “help” feature of your web browser or contact USF Health I.S. at (813) 974-6288 for support.
Please contact Shimberg Library at (813) 974-8432 if you receive an error regarding secure SSL connection and provide as much detail as you can regarding what you were doing when you received the error, and what the message says.
No. Use the library’s eResources links to be connected to resources via the library’s proxy server. This authenticates you as a valid USF Health affiliate, and is necessary to comply with the library’s contractual licensing restrictions.
Older browser versions may need to be updated in order to access Shimberg eResources. Also, the newest version of a browser may cause compatibility issues until the resource vendors update their sites to work with the new version. Frequent changes in browser versions and resource sites make it difficult for us to provide a comprehensive list of compatible browser versions.
Yes, but this is not recommended if you are using a shared computer. Also, if you later change your password from a different computer, you may have to clear your saved password to avoid account lockout. Check your web browser’s “help” documentation to find out how to clear saved passwords or contact USF Health I.S. at (813) 974-6288 for support.
The most likely reason is that your hospital’s network security (corporate firewall) may be set to deny our proxy traffic. (You may be able to initially access us, but not be able to proceed further, because our system is not allowed to interact with your hospital/institution network.) Contact your institution’s technology support staff to let them know you are experiencing problems.

The USF Health Remote Access Portal (Connectra) will grant access to library resources only through the eResources links on the Shimberg Library home page (

Access through the USF Libraries website (, the library catalog, the USF Libraries e-journals list, or the USF Libraries database list will not work, although you will misleadingly appear to be logged in for full access. To access resources through these methods, you must close down the USF Health Remote Access Portal (Connectra) and log into the USF Libraries website using your {sliderlink What is my NetID Is there an alternative to using NetID}NetID{/sliderlink} or {sliderlink What is my 205…number}205…number{/sliderlink}.