:: Technical Assistance

Who are we?
The Office of Educational Technology and Assessment at the College of Public Health provides Technical Assistance for students (should you require it) while taking your online course. We are available for technical assistance 8:30am to 5pm Monday through Friday, and WITHIN 24 hours on Saturday and Sunday.

What is a Technical Problem?
Should you experience problems such as: broken links within a course website, accessing documents or presentations, playing audio/video files, resubmitting assignments, disconnection during an exam, or inability to receive emails, you can contact us for technical support. We do not provide assistance with computer hardware problems or on-campus courses.

Check this blog for announcements from USF Academic Computing about system-wide problems with Blackboard: http://bbnews.blog.usf.edu

How can I receive Technical Assistance?
At the current time, we offer 3 methods to contact us for technical assistance. (Please note the Technical Problem Report Form is the ONLY method you can use after business hours and on weekends.) Select from one of the following options listed below.

Technical Problem Report Form:
Use this form ANYTIME of the day, night or weekends. Simply click on the link above to receive technical assistance for your online course. After you complete and submit the form you will be contacted WITHIN 24 hours from one of the ETA staff using the preferred method of contact indicated on the form.

Live Text Chat
This method is only available M-F 9am-5pm. Simply click on the link above to have a live text chat with one of the ETA staff.  You will first need to enter your name, email address before the chat session is initiated.

Call Us:
This method is only available M-F 9am-5pm . Call us toll free at 1-888-USF-COPH (option #3) or 1-813-974-6666.

Visit Us:
This method is only available M-F 9am-5pm . Our office is located in Room 1018 at the College of Public Health. (We are on the first floor across from Accounting and Finance.