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:: Technical Assistance Now Available!

Who are we?
The Office of Educational Technology and Assessment at the College of Public Health is provides Technical Assistance for students (should you require it) while taking your online course. We are available for technical assistance 7 days a week.

What is a Technical Problem?
Should you experience problems such as: broken links within a course website, accessing documents or presentations, playing audio/video files, resubmitting assignments, disconnection during an exam, inability to receive emails you can contact us for technical support. We do not provide assistance with computer hardware problems or on-campus courses.

How can I receive Technical Assistance?
At the current time, we offer 3 methods to contact us for technical assistance. (Please note the Technical Problem Report Form is the ONLY method you can use after business hours and on weekends.) Select from one of the following options listed below.

Technical Problem Report Form:
Use this form ANYTIME of the day, night or weekends. Simply click on the link above to receive technical assistance for your online course. After you complete and submit the form you will be contacted WITHIN 24 from one of the ETA staff using the preferred method of contact indicated on the form.

Live Text Chat: (Available Soon)
This method is only available M-F 9am-5pm. Simply click on the link above to have a live text chat with one of the ETA staff. You will need to enter your name, email address and problem then select 'submit request' to begin the chat.

Call Us:
This method is only available M-F 9am-5pm. Call us toll free at 1-888-USF-COPH (option #3) or 1-813-974-6666.