Doctors of USF Health
USF Health

Billing and Payment


You are required to pay all applicable co-payments, co-insurance, deductibles and non-covered services at the time of your visit.

Forms of Payments Accepted

For your convenience, USF Health accepts the following forms of payment:
  • Cash
  • Personal Check (we do not accept third-party checks)
  • Cashier's Check (usually for inpatient visits)
  • Credit Cards (American Express, MasterCard, Visa and Discover)
  • Debit Cards, which are processed as a credit card transaction (must be linked to a major credit card listed above)

Managed Healthcare Plan Participants

If you belong to a managed healthcare plan, you are responsible for obtaining an authorization for your visit. Please complete with your primary care physician or insurance company prior to your visit.

If you do not receive authorization, we may not be able to complete your appointment and you may be required to pay for the services rendered at the time of your visit.

USF Health will also need the name and phone number of your primary care physician or referring physician in case we require additional information from him/her about your referral or authorization.

Billing Question and Answers

Why am I receiving a bill from USFPG?
You are receiving a bill because this is the balance after your insurance company has paid, or there is a problem with the information from your insurance and we need your assistance.
Why am I receiving a bill from USFPG when I have never been seen there?
Even though a USFPG physician has never physically seen you, your primary physician may have sent a specimen to one of our doctors.
I gave all my insurance information to the hospital, why doesn't USFPG have that information?
USFPG handles all of the billing for the physicians services which are separate from the hospital billing. The information may not have been forwarded to us or is incomplete.
Where should I mail my payment to usf?
Payments should be mailed to P.O. Box 917689, Orlando, FL 32891-7689.
My deductible with Medicare has been met. Why am I receiving a bill?
If you do not have a secondary insurance to Medicare, you are being billed for the balance after Medicare, or your secondary insurance may also have a deductible.
What is Medigap Insurance?
Medigap or Crossover, is when Medicare forwards a claim to your secondary insurance company automatically.
If you accept Medicare assignment why am I being billed?
Medicare assignment means you have authorized Medicare to send payment directly to the doctor. It does not mean that the doctor accepts what Medicare pays as payment in full.
What is a contractual agreement?
A contractual agreement is a contract between USFPG and your insurance company. You are only responsible for deductibles, co-pays, and co-insurance amounts, and any non-covered services.
Why did I receive a bill from USFPG and H. Lee Moffitt Cancer Center?
USFPG is billing for your physicians' charges. H. Lee Moffitt Cancer Center is billing for your hospital charges. These are two separate bills.
Will you file my secondary insurance?
Yes, provided we have all the necessary information.
Who can I call if I have a question about my bill?
You may call our Patient Service Department. The numbers are: 813-974-0509, our toll free number is 1-800-933-8672. Representatives are available to assist you Monday thru Friday 9:00am to 4:00pm.
What methods of payment does USFPG accept?
USFPG accepts cash, personal check, Visa, MasterCard, American Express, and Discover. Please mail your payments to P.O. Box 917689, Orlando, FL 32891-7689.
When paying USFPG, who do I make my check payable to?
Make your check payable to UMSA (University Medical Services Association).
How do I know if my insurance company will cover my visit or certain services?
Coverage varies with each insurance company per your contract. Please refer to your member handbook or call your insurance company with questions.
Can I write one check to cover my hospital bill and my doctor's bill?
No, you cannot pay both a hospital bill and your USFPG bill with a single check. You should send separate checks.
When do I pay my co-pay?
You are required to pay your co-pay at time of service.
What if I cannot pay my bill?
You should contact a Patient Service Representative in our Patient Services Department immediately.