Mobile devices are vulnerable to attack since they can be taken outside the boundaries of the enterprise. Device encryption is the standard for protecting personally identifiable information on mobile devices. As such, the University is taking the next steps towards meeting this standard by installing encryption on an institution-wide basis in order to protect personally identifiable information (PII) by making reasonable security arrangements. Encryption software will mitigate risks associated with physical loss or theft of computer hard drives (and other devices such as USB keys and flash drives) which can be encrypted to prevent unauthorized access to information.
How to Request this Service
The encryption is completed as a standard part of the installation package for all new laptop computers at USF Health. A service request via the web portal or an email to email@example.com can be submitted to have the software installed if you are unsure if it is on your computer.
The USF Computer store charges a fee for every mobile device purchased for the encryption software, the software is ~$52.00 per device.
All company owned laptops are required to receive this service.
Requests for this service are processed during normal business hours Monday – Friday, 8:00am – 5:00pm, although customers can submit requests for this service 24 hours a day seven days a week. After hours requests will be processed the following business day.
The software is monitored centrally, and are monitored by system administrators. If you are experiencing any issues please contact the Health IS service desk through our customer portal at http://health.usf.edu/is/support/index.htm, or https://livechat.health.usf.edu if you need immediate assistance.
Options for this Service
There are no additional options at this time.
There are currently no SLA’s for this service, but SLA’s will be developed in the future.