MAJOR NEWS: New Wireless Networks!

As mentioned in my last newsletter, on Monday April 20th, USF Health will radically change its wireless network HSC-PT1.   HSC-PT1 will be eliminated and be replaced with not one, but FOUR new wireless networks.  The web login screen is show below, to the right.  



·       The USFHealth wireless network directly replaces HSC-PT1 only in that it is also not encrypted.  It requires a login using the HSCNet ID and password for each individual new session, and is a partially secure network. 

·       The USFHealth-Clinical wireless network is encrypted, and requires the same ID and password, but is in located only in clinical areas.  To make life easier, the doctors this network is meant for, only need login the first time and as long as they don’t erase their config, should auto-attach to the wireless network as they move from room to room

·       The USFHealth-Secure wireless network is similar to USFHealth-Clinical (and can use the same help guide), as it provides the same encryption as USFHealth-Clinical but is meant for ALL users with an HSCNet account and will be present at all locations. We recommend using this network as the DEFAULT secure network for most users.

·       The USFHealth-Guest wireless network is also only in certain areas, and is meant to provide vendors and patients access to the Internet, but are prohibited from gaining access to our servers and applications.


Why are we doing this?   The existing network was configured with one set of rules, that were not stringent enough to meet some security regulations we need comply with, and too stringent for some (guests, vendors, temporary staff, even some students) that needed more flexibility.   So we had business needs to make wireless both more open, and less open J


We think with the new four choices we can now meet all needs.   Note that there are different modules below dependent upon whether your computer (laptop) is attached to the HSCNet Domain or not.  Wireless will be available for both types of computers, but the experience will vary.


Full help guides for these new networks are below, and of course you can always call us at x 6288 for help:


Vista Clinical Domain Wireless



Vista Clinical Non-domain Wireless <>


XP Clinical Domain Wireless <>


XP Clinical Non-domain Wireless <>


Vista USF Health Wireless <>


XP USF Health Wireless <>


App. Dev. : ITAP- COPH Student Database, Cold Fusion and DB upgrades, Foglight

This month has seen a lot of news in the Application Development side of our house, so thought I’d combine some significant accomplishments and news into one column:

Last week another of our recent Health IS coded applications made the news.  There was a great story published here:  about out Incident Tracking and Prevention System: ITAP, a system coded by our superb Sharepoint Administrator Ernest Leong.   This system has been in place on all clinical computers since February1, 2009



Cold Fusion Upgrade and Database Moves

This week we took a long outage to update all of our Cold Fusion applications…over fifty all told. We also moved every Oracle database from an old 6130 Storage Array Network to a much more capable 6540 SAN. A superb job by our crack team of database administrators: Rich Jacobs and David Hearne and especially programmer Ken Fly for the Cold Fusion work…thank you guys !

 Rich Jacobs | Ken Fly
David Hearne


COPH Student Database Goes LIVE!

The COPH Student Database has gone live!   This was one of our largest applications ever coded, with many separate modules.  This app was coded by Alaric Hsiao, shown here, one of our best programmers, for Jay Evans and COPH.   There were several great champions at Public Health who assisted, and we’d like to especially thank David Hogeboom for his time, effort and leadership on the customer side of this Enterprise level system





MemRee-Memory Disorder Clinic Application goes live



The USF Health IS Application development team is now putting the finishing touches on a brand new application called MemRee, coded for Dr Frank Fernandez.  MemRee is a web-based, database application that tracks selected information about patients of USF Health’s Memory Disorder Clinic. And it will go live in three weeks.


The database has two main purposes: to generate the quarterly and yearly reports for the state and to allow more query ability for researchers at the MDC.

Patient Satisfaction Project

Patient Satisfaction

We’ve just started a new and exciting project that will have two parts, the first being Patient Satisfaction.  Now we have had a Patient Satisfaction Survey system in place for over three years now, but it is both slow to work with and a very manual, and inflexible system. The new system will be kiosk-based, using touch-screen technology with a web front end, and solid database backend.  It will be flexible and modern.


We’ll be creating this system for physician  Michael Parsons and expect to have fully operational within the next 60 days.   Be on the lookout for the kiosks, similar to the one below at MDC, Morsani and STC in the near future.

The second part of the system will be used to track patient complaints for Val Williams and the Allscripts support team.   We expect to start that component at the start of the 4th quarter this year and will likely link the systems.


Finally, there are kiosk systems in the pipeline for some GE applications coming in the near future and we expect kiosk technology to become commonplace at USF Health over the next couple of years.  We already have Virgin Health Miles kiosks in place at several locations.


Support Group’s Performance

Our support group has recently grown by four members on the USFPG side, and with the new team members, an even stronger management team, a new tiered approach and better communication the results coming in have been nothing but positive.Last year in 2008 (with fewer buildings and customers) the end of an average day looked like this:





With an average over 80 calls a day left in the queue at 5PM…calls that have had to wait until the next day to be looked at. 


With the new method, adding Rose Baker as manager, and increased “boots on the ground” and on the phone…  Support has cut that number literally in half to less than 40 in 2009. 



Our goal is to get that number to as close as zero as possible, since we know that Support work is always a never-ending quest to continuously improve customer service.   But in the meantime a 50% improvement needs some recognition…  Good job Support!



(attached image)


New USF Health Ataxia Website

As of today, April16th a brand new website has come to life,  this one supporting the USF  Ataxia Research enter at 13220 USF Laurel, 33612. The web site is located on one of our web servers at  You can read about this new and exciting center, and the work they are doing there. They are committed to providing specialized medical care for those people afflicted with cerebellar ataxia while performing basic science and clinical research in ataxia. This site was created for customers Dr Clifton Gooch and Dean Steve Klasko.


Their team provides specialized patient evaluations and treatment for this uncommon disorder, directed by Theresa Zesiewicz, MD FAAN from the Department of Neurology at USF, with assistant direction by Kelly L. Sullivan, MSPH. They collaborate with several clinical and basic science departments at USF and in other universities around the country to conduct a translational neuroscience ataxia and balance center.



Dr Gooch



We’ve implemented Foglight/Spotlight, our real-time database monitoring and analysis tool and already it is starting to pay dividends. We’ve already started improving our own internal database performance but also have corresponded with some of our key external vendors on issues we’ve found. We think this may have been one of our best commercial purchases ever.



Proffer goes live!


Last month I reported that PROFFER was about to go live. I am happy to report that it has indeed gone live and is now in use at our referral desks.


Proffer is a web-based program used to track all referrals processed by the Referral Desk at USF Health’s clinical locations.  Referral Desk personnel enter in both internal and external referrals with details that include who was referred, to whom, by whom, how long before the new appointment will take place, and what modality (if any) the patient was referred to. 




Mentor Match Going Live



Mentor Match, an application created by Rick Bunke for Dr John Curran and Faculty Affairs is about to go live.



The Mentor Match Application allows faculty to sign up as mentors and mentees  in an online web based system  which should help us develop even better leaders at USF Health.


The application allows both mentors and mentees to select various matching parameters that are then used to match up mentors to mentees to ensure a good match, making this program somewhat more sophisticated than even some commercial offerings.  Nice work Rick!


A quick Note from the CIO


I sincerely apologize for the length of this newsletter, it is longer than normal.  We’ve just had a very busy month since the last newsletter went out with a lot of improvements and systems going live this month.


In times of budget worries, at Health, USF, the state, the country and the world, it’s actually a pretty good feeling to be able to report all the new systems being developed and released to our customers… as it shows us the USF Health is still progressing and advancing across the board.   Thank you to the faculty champions who are providing the direction and leadership to this fine customer service organization Sidney Fernandes and I have the privilege of working with, and for.



Jim McKenzie