|
|
|
||
|
|
|
||
|
|
|
|
|
MAJOR
NEWS: New Wireless Networks!
As mentioned in my last newsletter, on Monday
April 20th, USF Health will radically change its wireless network
HSC-PT1. HSC-PT1 will be
eliminated and be replaced with not one,
but FOUR new wireless networks. The web login screen is show below, to
the right.
·
The USFHealth
wireless network directly replaces HSC-PT1 only in that it is also not
encrypted. It requires a login using the HSCNet ID and password for
each individual new session, and is a partially secure network. ·
The USFHealth-Clinical
wireless network is encrypted, and requires the same ID and password, but is
in located only in clinical areas. To make life easier, the doctors
this network is meant for, only need login the first time and as long as they
don’t erase their config, should auto-attach to the wireless network as they
move from room to room ·
The USFHealth-Secure
wireless network is similar to USFHealth-Clinical (and can use the same help
guide), as it provides the same encryption as USFHealth-Clinical but is meant
for ALL users with an HSCNet account and will be present at all locations. We
recommend using this network as the DEFAULT secure network for most users. ·
The USFHealth-Guest
wireless network is also only in certain areas, and is meant to provide
vendors and patients access to the Internet, but are prohibited from gaining
access to our servers and applications. Why are we doing this? The
existing network was configured with one set of rules, that were not
stringent enough to meet some security regulations we need comply with, and
too stringent for some (guests, vendors, temporary staff, even some students)
that needed more flexibility. So we had business needs to make
wireless both more open, and less open J We think with the new four choices we can now
meet all needs. Note that there
are different modules below dependent upon whether your computer (laptop) is
attached to the HSCNet Domain or not. Wireless will be available for
both types of computers, but the experience will vary. Full help guides for these new networks are below, and of
course you can always call us at x 6288 for help: Vista Clinical Domain Wireless <http://hsccf.hsc.usf.edu/authorware/wireless/vistaclinical-domain/vistaclinical.htm> Vista Clinical Non-domain Wireless <http://hsccf.hsc.usf.edu/authorware/wireless/vistaclinical-nondomain/vistaclinicalnondomain.htm> XP Clinical Domain Wireless <http://hsccf.hsc.usf.edu/authorware/wireless/xpclinical-domain/xpclinical.htm> XP Clinical Non-domain Wireless <http://hsccf.hsc.usf.edu/authorware/wireless/xpclinical-nondomain/xpclinical-nondomain.htm> Vista USF Health Wireless <http://hsccf.hsc.usf.edu/authorware/wireless/vistaUSFHealth/vistaUSFHealth.htm> XP USF Health Wireless <http://hsccf.hsc.usf.edu/authorware/wireless/xpUSFHealth/xpwireless.htm> App. Dev. :
ITAP- COPH Student Database, Cold Fusion and DB upgrades, Foglight
This
month has seen a lot of news in the Application Development side of our
house, so thought I’d combine some significant accomplishments and news into
one column:
Last week another of our recent Health IS
coded applications made the news. There was a great story published
here: http://hscweb3.hsc.usf.edu/health/now/?p=5238
about out Incident Tracking and Prevention System: ITAP, a system coded by
our superb Sharepoint Administrator Ernest Leong. This system has
been in place on all clinical computers since February1, 2009 Cold Fusion Upgrade and Database Moves This week we took a long outage to update all
of our Cold Fusion applications…over fifty all told. We also moved every
Oracle database from an old 6130 Storage Array Network to a much more capable
6540 SAN. A superb job by our crack team of database administrators: Rich
Jacobs and David Hearne and especially programmer Ken Fly for the Cold Fusion
work…thank you guys !
Rich Jacobs | Ken Fly COPH
Student Database Goes LIVE!
The COPH Student Database has gone live!
This was one of our largest applications ever coded, with many separate
modules. This app was coded by Alaric Hsiao, shown here, one of our
best programmers, for Jay Evans and COPH. There were several
great champions at Public Health who assisted, and we’d like to especially
thank David Hogeboom for his time, effort and leadership on the customer side
of this . |
MemRee-Memory Disorder Clinic
Application goes live
The USF Health IS Application development team
is now putting the finishing touches on a brand new application called
MemRee, coded for Dr Frank Fernandez. MemRee is a web-based, database
application that tracks selected information about patients of USF Health’s
Memory Disorder Clinic. And it will go live in three weeks.
The database has two main purposes: to
generate the quarterly and yearly reports for the state and to allow more
query ability for researchers at the MDC. Patient Satisfaction Project
Patient Satisfaction We’ve just started a new and exciting project that will have
two parts, the first being Patient Satisfaction. Now we have had a
Patient Satisfaction Survey system in place for over three years now, but it
is both slow to work with and a very manual, and
inflexible system. The new system will be kiosk-based, using touch-screen
technology with a web front end, and solid database backend. It will be
flexible and modern. We’ll be creating
this system for physician Michael Parsons and
expect to have The second part of the system will be used to track patient
complaints for Val Williams and the Allscripts support team. We
expect to start that component at the start of the 4th quarter this
year and will likely link the systems. Finally, there are kiosk systems in the pipeline for some GE
applications coming in the near future and we expect kiosk technology to
become commonplace at USF Health over the next couple of years. We
already have Virgin Health Miles kiosks in place at several locations. Support Group’s Performance
Our support group has recently grown by four members on the
USFPG side, and with the new team members, an even stronger management team,
a new tiered approach and better communication the results coming in have
been nothing but positive.Last year in 2008 (with fewer buildings and
customers) the end of an average day looked like this:
With an average over 80 calls a day left in the queue at
5PM…calls that have had to wait until the next day to be looked at. With the new method, adding Rose Baker as manager, and
increased “boots on the ground” and on the phone… Support has cut that
number literally in half to less than 40 in 2009. Our goal is to get that number to as close as zero as
possible, since we know that Support work is always a never-ending quest to
continuously improve customer service. But in the meantime a 50%
improvement needs some recognition… Good job Support!
|
New
USF Health Ataxia Website
As of today,
April16th a brand new website has come to life, this
one supporting the USF Ataxia Research enter at 13220 USF Laurel,
33612. The web site is located on one
of our web servers at http://health.usf.edu/nocms/medicine/ataxia/.
You can read about this new and exciting center, and the work they are doing
there. They are committed to providing specialized medical care for those
people afflicted with cerebellar ataxia while performing basic science and
clinical research in ataxia. This site was created for customers Dr Clifton
Gooch and Dean Steve Klasko. Their team provides
specialized patient evaluations and treatment for this uncommon disorder,
directed by Theresa
Zesiewicz, MD FAAN from the Department of Neurology at USF, with
assistant direction by Kelly L. Sullivan, MSPH. They collaborate with several
clinical and basic science departments at USF and in other universities
around the country to conduct a translational neuroscience ataxia and balance
center.
Dr Gooch Foglight/Spotlight We’ve implemented Foglight/Spotlight, our real-time database
monitoring and analysis tool and already it is starting to pay dividends.
We’ve already started improving our own internal database performance but
also have corresponded with some of our key external vendors on issues we’ve
found. We think this may have been one of our best commercial purchases ever.
Proffer goes live!
Last month I reported that PROFFER was about
to go live. I am happy to report that it has indeed gone live and is now in use at our referral desks. Proffer is a web-based program used to track
all referrals processed by the Referral Desk at USF Health’s clinical
locations. Referral Desk personnel enter in both internal and external
referrals with details that include who was referred, to whom, by whom, how
long before the new appointment will take place, and what modality (if any)
the patient was referred to.
|
|
|
|
|
||
|
|
|
|
|
