• Web design and maintenance
  • Includes creation, graphic design, and updating of web content
• Web content writing
  • Includes interviewing key customer contacts and gathering relevant data for web publication
• Search engine optimization consultation
  • Consulting on how to make your website more visible and search engine friendly, leading to higher ranking on search results through unpaid means
• Business analysis and process mapping
  • Analysis of business processes and workflows for optimization and efficiencies
• Enterprise software administration
  • Includes implementation and maintenance of enterprise-level systems hosted at USF Health
• Custom application development
  • Includes creation, design, and maintenance of custom web/mobile applications and databases
• Clinical system administration
  • Includes implementation and maintenance of clinical systems hosted at USF Health
• Database administration
  • Setup and maintenance of enterprise databases, database servers, and back-ups for business continuity

• Business Intelligence Services
  • Architecture and Design of USFHealth’s Enterprise Data Warehouse - HART
  • Data Extraction, Transformation and Loading (ETL)
  • Reporting and Analytics
  • Maintenance of Ad-Hoc Reporting Infrastructure
  • Master Data Management
  • Data Profiling and Cleansing
• Data Mart Construction and Data Mining
  • Creation of Data Marts to support specific business needs
  • Data Analysis and Data Discovery
• Custom Report Creation
  • Creation, design, and maintenance of standard reports based on extracted data accessible to users through a secure website
  • Creation, design, and maintenance of standard reports emailed to selected users at regular intervals (daily, weekly, and monthly)
• Customized Data Extraction, Transformation and Loading (ETL)
  • Source System Analysis
  • Data Extraction, Transformation and Loading to support Custom Applications

• Classroom audio/visual support, repair and maintenance
  • Multiple staff members, same day replacement using Health inventory and scheduled maintenance
• AV Architecture
  • Added functionality and or changes in AV infrastructure; design and programming
• Video conferencing support and bridging services
  • Interoperability with all USF Health locations and Health partners; Multipoint bridging; Recording of video conference meetings
• Video production, encoding and hosting
  • Broadcast quality capture, editing, multiplatform development and video storage hosting
• Online lecture capture and hosting
  • Capture all classroom lectures using enterprise lecture capture system (Panopto)
• Digital Signage
  • Content development and system integration, support and maintenance

Neil Gomes
Director

• Course Administration
  • Includes Course Display & Marketing, Enrollment Management, Pre-requisite handling and Reporting within our fully-featured LMS
• Courseware Development
  • Includes online course and assessment development with instructional design and pedagogical teaching principles

• Network Infrastructure
• Server administration
  • e-mail
  • listserves
  • newsgroups
  • PC server accounts
  • file backup & restoration
• Security
• Data communications
  • Internet
  • connectivity
  • remote site connectivity
• Physical network administration
  • Network installation
  • maintenance Network monitoring Network design
  • consultation

• Technical Helpdesk Services via Phone, Email, Chat
  • 8 – 5, Mon. – Fri.
• Provide Remote Support to HSCNET Users
  • Available Anywhere with an Internet Connection
• On Location Physical Technology Support
  • Computer Hardware & Software - Apple, Microsoft, and Mobile products
• Level 1 Support for Desktop Applications
  • Microsoft Software, Email, USF Health Specific Software
• Level 1 Network Configuration & Support
  • Both Wired and Wireless Networks
• Technology Solutions & Recommendations
  • Assist with finding the best solution for your technology needs

• Directs Health IS to accomplish USF Health computing goals and Initiatives

• Prioritizes and helps USF Health Administration to set USF Health computing directions

• Enterprise project management
  • Includes integration, scope, cost, and reporting management as well as risk assessment