Billing and Payment

Co-Payments

You are required to pay all applicable co-payments, co-insurance, deductibles and non-covered services at the time of your visit.

Forms of Payments Accepted

For your convenience, USF Health accepts the following forms of payment:

  • Cash
  • Personal Check (we do not accept third-party checks)
  • Cashier's Check (usually for inpatient visits)
  • Credit Cards (American Express, MasterCard, Visa and Discover)
  • Debit Cards (must be linked to a major credit card and processed as a credit card transaction)

Managed Healthcare Plan Participants

If you belong to a managed healthcare plan, you are responsible for obtaining an authorization for your visit. Please complete with your primary care physician or insurance company prior to your visit.

If you do not receive authorization, we may not be able to complete your appointment and you may be required to pay for the services rendered at the time of your visit.

USF Health will also need the name and phone number of your primary care physician or referring physician in case we require additional information from him/her about your referral or authorization.

Billing Question and Answers

You are receiving a bill because this is the balance after your insurance company has paid, or there is a problem with the information from your insurance and we need your assistance.
Even though a USFPG physician has never physically seen you, your primary physician may have sent a specimen to one of our doctors.
USFPG handles all of the billing for the physicians services which are separate from the hospital billing. The information may not have been forwarded to us or is incomplete.

Payments should be mailed to: 

UMSA (University Medical Services Association)
P.O. Box 917689
Orlando, FL 32891-7689

If you do not have a secondary insurance to Medicare, you are being billed for the balance after Medicare, or your secondary insurance may also have a deductible.
Medigap or Crossover, is when Medicare forwards a claim to your secondary insurance company automatically.
Medicare assignment means you have authorized Medicare to send payment directly to the doctor. It does not mean that the doctor accepts what Medicare pays as payment in full.
A contractual agreement is a contract between USFPG and your insurance company. You are only responsible for deductibles, co-pays, and co-insurance amounts, and any non-covered services.
USFPG is billing for your physicians' charges. H. Lee Moffitt Cancer Center is billing for your hospital charges. These are two separate bills.
Yes, provided we have all the necessary information.
You may call our Patient Service Department. The numbers are: 813-974-0509, our toll free number is 1-800-933-8672. Representatives are available to assist you Monday thru Friday 9:00 am to 4:00 pm.

USFPG accepts cash, personal check, Visa, MasterCard, American Express, and Discover. Please mail your payments to:

UMSA (University Medical Services Association)
P.O. Box 917689
Orlando, FL 32891-7689

Make your check payable to UMSA (University Medical Services Association).
Coverage varies with each insurance company per your contract. Please refer to your member handbook or call your insurance company with questions.
No, you cannot pay both a hospital bill and your USFPG bill with a single check. You should send separate checks.
You are required to pay your co-pay at time of service.
You should contact a Patient Service Representative in our Patient Services Department immediately.